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Delrey_24-25
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Message 1 of 4
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File a Complaint With HP Repair and Support

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Doesn’t Matter

I sent in my laptop to HP a month ago and i continue to get delays on its repair. It was supposed to be repaired last week, then it was supposed to be done a week from now, now I’m told it’s going to be done in 2 weeks. I’m frustrated that i have no one to contact about these issues. I have school and i need a laptop to get my work done. HP is zero help and I absolutely can’t stand them. They can’t figure out how to get a simple order right in a reasonable time

3 REPLIES 3
The_Fossette
HP Support Agent
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Message 2 of 4
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@Delrey_24-25

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

The_Fossette
I am an HP Employee

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Jen95
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What happened with this? I sent my laptop back on 10/31. Three delays. The last delay listed has far passed with no more updates. Everyone I speak to says they are escalating it and I will get a follow up. I get nothing. It’s been 5 weeks, after an estimated 5-7 initial turn around time. It’s my work computer. It has caused me a ton of major problems to be without it for over 5 weeks. I’m very concerned they will never respond to me again and it will be gone. Then I need a lawyer I guess. I’ve posted multiple questions on community with no responses from any employee. 

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Delrey_24-25
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I used the better business bureau complaint system. I actually got a response from HP and I felt like I got my laptop a bit quicker. If that doesn't work, a lawyer could work (though it may be a long shot)

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