Finger print isn't working on Windows 10, not compatible wit... - HP Support Community

Miekss · ‎01-04-2021

There's a finger print scanner available on my laptop, but I can't install it. It says that there isn't found a fingerprint scanner plus it is not compatible with Windows Hello.

I searched on the internet that there's a program/software needed called: VeriSoft Access Manager or something else. This software isn't installed on my laptop.

Anyone who can help me?

Thanks!

soccer_dan · ‎01-05-2021

The fingerprint reader on the zbook is certainly supported under Windows Hello... So, i would make sure the BIOS and drivers are up to date first... run HP Image Assistant and install/update all it suggests

Then, look in the Windows Device Manager and look for the FP reader under 'Biometrics devices'... You should have a Synaptics device

Please, also detail how is it 'not working'...

I work for HP. However, all opinions and comments are my own.

Finger print isn't working on Windows 10, not compatible with Windows Hello

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