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‎04-11-2022 10:47 AM - last edited on ‎04-11-2022 12:24 PM by HP Administrator

HP Recommended
Product: HP ProBook 440 G3 Base Model Notebook PC
Operating System: Microsoft Windows 10 IOT

I can't seem to get my fingerprint scanner to work on my ProBook 440 G3.

I've installed the driver from the driver page several times and even updated my BIOS. It keeps saying "We couldn't find a fingerprint scanner compatible with Windows Hello FIngerprint". I can't even find the driver in Device Manager.

I currently have Windows 10 Home installed.

 

What should I do to be able to use the fingerprint scanner?

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-11-2022 03:20 PM

HP Recommended

@Kaosi 

 

Fingerprint is an option. Did you actually buy Fingerprint  option for your machine ? If NO, you can install Fingerprint  reader using part # 826380-001 from HP

 

             https://partsurfer.hp.com/partsurfer?searchtext=826380-001

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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2 REPLIES 2

‎04-11-2022 03:20 PM

HP Recommended

@Kaosi 

 

Fingerprint is an option. Did you actually buy Fingerprint  option for your machine ? If NO, you can install Fingerprint  reader using part # 826380-001 from HP

 

             https://partsurfer.hp.com/partsurfer?searchtext=826380-001

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




1 person found this reply helpful
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‎04-11-2022 04:26 PM - edited ‎04-12-2022 12:19 PM

HP Recommended

Thank you for your response.

 

I bought it as refurbished so I have no idea if it came with the fingerprint option.

The part you referred me to is unorderable in my country. 

Is there no other software fix for the issue?

 

Thanks again.

 

edit

 

I found out that what I thought was a fingerprint reader was actually just a metal strip that covered where the fingerprint reader is supposed to be.

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