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- Firmware Reset Thunderbolt Dock G2 230 W

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03-28-2022 12:17 AM
Hello,
I tried to upgrade the firmware of my thunderbolt dock 230 w g2 to the newes version 1.0.71.1. (December 2021)
After the upgrade process finished the DisplayPort Hub was no longer working.
When I restart the upgrade I get the report, that the DP Firmware version is 0.0.0.0 and that the communication with the Thunderbolt Controller is no longer possible.
Is there a way to reset the firmware of the docking station?
I'm using a HP ZBook 15 firefly G8 and Windows 10 (21H2). But I don't think it's a problem with my notebooks Thunderbolt drivers, because if I plug in another Thunderbolt Dock G2 I've got no problems.
I've tried to downgrade the firmware with older versions but I always get the Thunderbolt communication error.
Solved! Go to Solution.
Accepted Solutions
03-30-2022 03:42 AM
Update.
After we had the same issue with several thunderbolt docks g2, we tried the solution mentioned in this post as a last resort.
And running the batch File "System_Update.bat" in the subfolder SPXXXX\Firmware\Cypress\Dependency in a cmd-prompt with admin rights reconnected the Thunderbolt controller and reinitiated the DP Hub driver.
And after that we could run HPFirmwareInstaller.exe and the upgrade worked this time.
03-30-2022 03:42 AM
Update.
After we had the same issue with several thunderbolt docks g2, we tried the solution mentioned in this post as a last resort.
And running the batch File "System_Update.bat" in the subfolder SPXXXX\Firmware\Cypress\Dependency in a cmd-prompt with admin rights reconnected the Thunderbolt controller and reinitiated the DP Hub driver.
And after that we could run HPFirmwareInstaller.exe and the upgrade worked this time.
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