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06-17-2021 04:09 PM
We bought my 11 year old son an HP Laptop for his school work. All was ok for the first year however there appears to be a problem with the left hand hinge. When closing the laptop the hinge started to separate the the top from the bottom causing the 2 plastic sides to snap apart. The only way to close the laptop is to grip it firmly, holding the two sides together near the hinge and slowly close it. Even then it still manages to snap apart. This has got gradually worse to a point that he can no longer close it in fear of snapping the casing.
The laptop is out of warranty however reading forums and doing a simple search it appears that this issue is very common with HP laptops and a potential design flaw. I've tried engage HP however there seems to be no obvious way to get hold of someone to discuss what HP can do to make this situation good and replace or fix it. I'd be grateful if you could arrange contact. Thanks
06-18-2021 06:11 AM
Thank you for posting on the HP Support Community.
Apologies for all the inconvenience
Don't worry as I'll be glad to help,
I appreciate your efforts to try and resolve the issue. This sounds like hardware related issue with the hinge assembly and in order to fix this issue, your computer needs to be serviced. As we have limited support boundaries in the support community as of now.
I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution
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