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‎01-17-2024 02:08 AM

HP Recommended
Product: HP EliteBook 840 14 inch G9 Notebook PC (4B855AV)
Operating System: Microsoft Windows 11

Hi,

I tried to prepare a Windows 11 23H2 recovery disk using HP Cloud Recovery Tool, I received an error - image extraction failed - any suggestions? 

Category:
2 REPLIES 2

‎01-17-2024 05:40 AM

HP Recommended

@Bolek1,

 

Since your laptop is a business laptop, you need to use HP Cloud Recovery Client. See this link for how to use it.

HP Business PCs - Using the HP Cloud Recovery Client in Windows 11 and Windows 10 | HP® Support

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‎01-17-2024 07:59 AM

HP Recommended

Hi, I did as you said, it seems to me that HP missed the new Windows11 23H2 release, and that is a real problem.

Regards

Bolek 

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