HP Driver Update

[SJ00884]

Recently updated to Winver 1909. Now when I go to HP support to check for driver updates, whether allowing HP to identify my device or manually entering s/n, the response is "We were unable to find drivers for your product.".

This was not the case 1903 and earlier. Anyone have an idea as to what has changed in terms of HP support or otherwise?

Thanks in advance.

[Dragon-Fur]

@SJ00884 

Edits - Update Content

I just checked SDM for HP Elitebook Folio 9480m - the available updates for your machine seem to fall in line (are the same) as those found in the Software and Drivers Support Website.  In so much that I can determine, the SDM catalog is current.

It is understood that this finding is meaningless in the context of whether the system needs and does not provide particular updates for Windows V1909 - the check merely confirms that SDM is not aware of any missing data.

If you have an issue or question about a particular software, let us know.

The Device Manager can provide the necessary details about the hardware.

Original Content

There were just a few updates for your computer dated 2019 - and many more for the years previous.

There are no updates for 2020 listed in the Software, Drivers and Firmware support website.

The change, in other words, may be significant or it may mean nothing at all.  

Are you aware that you are missing something in particular for Windows Version 1909?

Commercial / Business class computers and workstations - Update and Software managers

If you are using SDM to check, know that SDM was retired in July 2019 - there may not be updates forthcoming even for supported products.  That just means the catalog data, may at some point, not be updated.

HP Image Assistant is still in the process of being updated for some products. 

In particular, HPIA must be used for products manufactured after July 2019.

HP Support Assistant can be used - this software is not a commercial business class product and results might vary. 

Reminder: Do not use the HPSA to update the BIOS.

Manual Check and Update

You may certainly depend on your own analysis.

Your product is not subject to many updates.

Checking and tracking changes is perhaps easier than with a newer product. 

Check for updates here:   Software, Drivers and Firmware 

Open the list, peruse the contents.

References

Business Class Software Update Managers

Client Management Solutions - Overview

HP Client Management Solutions support most HP commercial desktops, notebooks, and workstations.

Client Management Solutions – Manageability Tools

Available Tools and what they can do for you

Examples (current at this writing)

Single System Management Software – HP Image Assistant

Many newer business (commercial) computers are supported in the HP Image Assistant management grade software. 

At this writing: If your computer was manufactured before the EOL date for the Software Download Manager, you can choose to use (or continue using) SDM.

HPIA Information and Download

Business Systems - Client Management Solutions (software management)

Scroll to the bottom of the Website for additional information and links.

HP Image Assistant is a free tool that aids IT Administrators improve the quality and security of their PC Windows image by diagnosing the image, identifying problems, recommending solutions, and analyzing their PC’s readiness for migration between Windows 7 and Windows 10.

HP Image Assistant can be downloaded at the HP Manageability website.

HP Image Assistant (HPIA)

From the Image Assistant Web page:

• HPIA User Guide
• HPIA Supported Platforms

Single System Management Software – Softpaq Download Manager

SDM (at this writing) still supports many business class systems manufactured prior to the software's EOL (End of Life) announcement. 

The SDM software is no longer listed in Client Management Solutions.

NOTICE:  The Download Library marks SDM as "EOL July 2019"

White Paper on the subject (document may or may not load - access appears to be temperamental).  If the file does not open, try copy/paste of the address into your browser address bar (URL).

https://ftp.hp.com/pub/caps-softpaq/cmit/whitepapers/SDM_EOL.pdf

Partial Excerpt of the SDM "End of Life" PDF file content:

Confidentiality
This document can be shared internally & externally.

Introduction
HP is retiring HP SoftPaq Download Manager (HP SDM) on July 31st, 2019, it will be replaced by HP Image Assistant.

break...

Except continues:

Will I be able to continue to use SDM?
Yes, SDM, will continue to work and have access to updates (SoftPaqs) for older
products launched before July 31st, 2019. SoftPaq Download Manager will not be tested
with new product launched after July 31st, 2019. HP recommends using HP Image
Assistant to access updates to new products.

SDM Download and Help

4.4.0

sp87158

04/20/2018

Windows (Vista, 7, 8, 8.1, 10)

sp87158.exe

sp87158.html

How-to and Instructions:

HP Notebook PCs - Using HP SoftPaq Download Manager

Once the SDM software is installed, the Help document can be accessed within the software or on disk:

• Open SDM software, Click the Blue Question mark “?”in the upper left of the main SDM window.
• Open File Explorer > Navigate to C:\Program Files (x86)\HP\HP SoftPaq Download Manager > Select language appropriate .chm file

If you can do so, it is time to migrate to the  HP Image Assistant

Multi-System Deployment - HP System Software Manager (HP SSM)

“The HP System Software Manager (SSM) is a utility that automatically detects and updates BIOS, device drivers, and management agent versions on your networked PCs.”

SSM – Download, Release Notes, User Guide link

Reference and Resources – Places to find help and learn about your Device

Clarification of terms and "what the device can do" (Specifications)

Device Homepage

NOTE:  Content depends on device type and Operating System

HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides, Product Information, more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP EliteBook Folio 9480m Notebook PC

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

2020 Year of the Rat

[SJ00884 · Accepted solution]

Thanks for the quick and comprehensive response. For some reason, Edge browser was not responding properly which caused the issues originally described. Using Chrome device was able to be detected and driver updates displayed.

SDM continues to college updated catalog information, and it appears that pre July '19 devices are still supported.

Downloaded image assistant only to find it doesn't support winver 1909, as stated :).

I believe device is up to date at this point, was just wondering what was going on.

Thanks again DF!

[Dragon-Fur]

@SJ00884 

Edge has been the odd-child for a while - it may eventually get a makeover.  Not every application is compatible right now.

Yes, the answer to the original question agrees with what you found with the exception that I do not use Edge.

HPIA will, at some point be fully updated - there is no public timeline, just check it once in a while.

And, finally, yes - SDM and your software and driver website are functional.

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.