Create an account on the HP Community to personalize your profile and ask a question
01-20-2019 07:06 PM
On a daily basis roughly half our fleet of HP Elite X2 1012 G2 devices that are paired with the HP Elite Thunderbolt 3 dock crap out. Our 1012 G1 devices are fine, our 1013 G3 devices are fine.
The dock just isn't detected, reinstalling the Intel management engine and Thunderbolt controller drivers seem to fix the issue temporarily but isn't sustainable for a corporate solution with many regional offices. I know from a bit of research that this is a fairly common issue and HP have provided no help in resolving this.
01-21-2019 06:34 AM
The dock or power supply is defective for HP Elite x2 1012 G2
This is a "Fix-on-Failure" service event.
Please call HP Tech support and request for 90W Trump Plus adapter and dock bundle need to be replaced.
"I work for HP."
****Click the (purple thumbs up icon in the lower right corner of a post) to say thanks****
****Please mark Accept As Solution if it solves your problem****
Didn't find what you were looking for? Ask the community