• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎12-12-2018 05:11 AM

HP Recommended
Product: HP Elite x2 1012 G1
Operating System: Microsoft Windows 10 (64-bit)

 

HP Elite x2 1012 G1 not charging using external battery pack

3 REPLIES 3

‎12-13-2018 01:05 PM

HP Recommended

Are you using an HP power back or 3rd party? it is possible that the external power pack does not provide the needed usb-c voltage and amps required by the x2 laptop

I work for HP. However, all opinions and comments are my own.
Was this reply helpful? Yes No

‎12-15-2018 03:15 AM

HP Recommended

Dear Dan,

thanks for the response, we are using a thirdparty external battery pack. what is the required power required

Was this reply helpful? Yes No

‎12-17-2018 01:58 PM

HP Recommended

the x2 1012 g1 asks for 12v and up to 3amps, and is likely the power pack does not supply that voltage... i confirmed by plugging the power supply to the usb-c port with a usb-c power monitor accessory (made by satechi - inexpensive)

 

HP sells a power pack for usb-c devices and works very well, providing voltages from 5v to 20v (according to the label)... in any case, it does work with the x2 1012 g1 Elite tablet

 

P/N 2NA10AA#ABA or 2NA10UT#ABA

I work for HP. However, all opinions and comments are my own.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.