• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
HP Recommended
HP EliteBook 655 15.6 inch G9 Notebook PC (6J5J5AV)
Microsoft Windows 10 (64-bit)

Hello, 
I have an HP EliteBook 655 G9 laptop. but I forgot my Bios administrator password. How can I solve this problem? Can someone give me some advice? I read that HP Support should send me a file, which I should boot from USB. How can I contact HP Support and what information should I give them, including serial number and product ID? Please someone to help me!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.