• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Locked

‎01-02-2020 12:34 PM

HP Recommended
Product: HP EliteBook 745 G6 - 14
Operating System: Microsoft Windows 10 (64-bit)

I just got an HP EliteBook 745 G6 and the touchpad operation is erratic. By erratic I mean that while I use my keyboard the touchpad will move the cursor around randomly and select things randomly. 

 

I've reduced the touchpad sensitivity and remove some of the special function finger strokes, but the issue continues. This is very annoying. I could use a Bluetooth mouse and disable the touchpad, but I don't want to because then I have to carry a BlueTooth mouse everywhere I go. I'd like to only carry my laptop when I need to do work. 

 

What should I do? 

1 REPLY 1

‎01-08-2020 12:22 PM

HP Recommended

If the BIOS and Drivers are up to date (Use HP Image Assistant for that), then it is likely a touchpad problem and you may need to have it serviced

I work for HP. However, all opinions and comments are my own.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.