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‎07-08-2025 04:30 AM

HP Recommended
Operating System: Microsoft Windows 11

Hi,

Regarding:

HP EliteBook 850 G7

HP Thunderbolt 280W G4 

Thunderbolt port has not been working since Latest 2024 H2 upgrade win11.

 

My PC has run out of HP-suport because of age, but was working very god until the upgrade.

-->In my opninon, it should eligal to push new upgrades without any responsibility of function from HP.

The HP-support team will not help me!! I have caled them.

 

So the question is, what do I do?

  • I have used HP support assistant tools and upgraded everything. 
  • Also installed manually new drivers from "sotware and drivers" web page.
  • The G4 Docking is updated and working, tested with a newer HP PC.
  • "5 sek power on "trick does not help!
  • USB -C Port is working with other devices like Iphone etc.

The issue is that the devicemanager does not recognize the docking.--> It will not show! And nothing works through Thunderbolt, not even ethernet.

The strange thing is if I disable Thunderbolt in BIOS, then ethenet is working through USB-C and the G4 docking, with other USB devices like mouse and keyboard. But screens will not work anyway.

PLEASE HELP!

 

BR

GIA

 

 

 

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