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AlexCEMQ
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HP EliteBook x360 1030 G2 power supply problem when from HP Elite Thunderbolt 3 Dock

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HP EliteBook x360 1030 G2
Microsoft Windows 10 (64-bit)

Hallo,

I'm getting problem with power supply in combination of my new

HP EliteBook x360 1030 G2 (Product X3U21AV)

and HP Elite Thunderbolt 3 Dock (Product  841830-002)

 

when attaching the thunderbolt port to laptop, all attached device are working fine (USB mouse and EliteDisplay E232), but I cannot charge my notebbok, I get this error from HP Smart Adapet:  it say external power is too low

smart adapter.JPG

 

 

pc is updated to last version of windows 10:
2.jpg

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

driver Intel Thunderbolt 3 secure Connect is updated at last version with SoftPaq tool, but notice that

Softpaq detect some program are not installed, not sure if they are needed.3.jpg

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Docking station is setup as "always connect" and from Thunderbolt manager software it is recognized as linked and autopower is active

4.JPG

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

actually to let Elitebook work properly I have to connect external power supply provided with laptop

 

is there any software issue o fix to apply ?

 

thanks

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

7 REPLIES 7
AlexCEMQ
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Message 2 of 8
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an update,

 

trying my EliteBook x360 1030 G2 with another Elite Thunderbolt 3 Dock of a collague -> IS NOT WORKING

trying another EliteBook x360 1030 G2 with my Elite Thunderbolt 3 Dock -> IS WORKING

 

so the problem seems to be my EliteBook x360 1030 G2, that combined to two different Elite Thunderbolt 3 Dock is not working.

 

any suggestion ?

I'm thinking to a software problem more than a hardware problem

 

thanks

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KhanSolo
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I'm having the same issue with multiple docks and multiple 1030 G2s  Are there any known BIOS configuration differences that you have configured between the working and non-working laptops?

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AlexCEMQ
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update for my case:

 

I opened a ticket as I get no solution from the forum, actually they give me below steps to follow.

I've run all updates suggested below in order, some of them were done, for some others my laptop was already updated, as aspected.

but IT DOESN'T WORK 

 

actually, the issue is identified more in the laptop then in the docking, as my laptop doesn't work with any other docking in office, but others laptop work with my docking.

 

actually i'm waiting for a on-site repair, this should be in the next days. probably they will change the motherboard of my laptop

 

FIRMWARE DOCKING:

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-elite-90w-thunderbolt-3-dock/15832458/...

 

Firmware:

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-elitebook-x360-1030-g2/14169372/swItem...

 

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-elitebook-x360-1030-g2/14169372/swItem...

 

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-elitebook-x360-1030-g2/14169372/swItem...

 

 

Chipset:

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-elitebook-x360-1030-g2/14169372/swItem...

 

BIOS:

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-elitebook-x360-1030-g2/14169372/swItem...

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J30434
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Same problem here. Did HP replaced/repaired the dock or cable to solve the problem, or could it be fixed with software?

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AlexCEMQ
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hi, it has been changed complete motherboard of my laptop, than it works fine.

it tooks a couple of hours in total, no need to restore operation system or any data loss.

of course it could be done because we have on site repair service

 

hope, it works also for you

 

 

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jamesk4
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Message 7 of 8
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I've just had this issue - installed the updates for the dock firmware, then the Thunderbolt firmware within the laptop, then the bios in that order with reboots in between each and it's now working on all docks I've tested with. I'd guess just the BIOS would probably have fixed it.

 

Hope that helps someone.

 

J

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AlexCEMQ
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Hi !, in my personal case, it onyl help me the HP assistance that send me a specialist to change the motherboard of my laptop. and it happens 3 times..... argh

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