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‎10-02-2020 04:47 AM - edited ‎10-02-2020 04:53 AM

HP Recommended
Product: HP Elitebook 850 G7
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

seems like the latest Intel Graphics Driver (https://support.hp.com/de-de/drivers/selfservice/swdetails/hp-elitebook-840-g7-notebook-pc/33386515/...) causes BSOD and Freezes.

 

I did a clean uninstall with DDU and rolled backed to 26.20.100.7985 Rev.W, so far no issues.

 

 

 

2 REPLIES 2

‎10-07-2020 08:06 AM

HP Recommended

everything in the support site has been tested and should not be causing BSOD... instead of downloading from the web, i would try and use HP Image Assistant to update the BIOS and drivers... HPIA uses factory logic to analyze your system and determine what needs to be updated

I work for HP. However, all opinions and comments are my own.
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‎12-04-2020 04:09 PM

HP Recommended

Did you confirm this to be the issue? I have some 840 G7s that are seeing BSOD issues with the stop code INTERNAL_POWER_ERROR.

 

They do have this driver version installed, I haven't tested rolling back yet. 

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