HP Elitebook bios update problem with docking station (U71 Ver. 01.12.01 - 07/30/2024)

[Erwin22]

What seems to have worked for me now is:

1. Disable automatic Windows firmware upgrade by disabling it in the Device Manager

Device Manager -> expand the tree "Firmware" -> right click each element under Firmware and select Disable Device.

It might be sufficient to only do this for "HP U71 System Firmware", but I selected all of them.

2. Downgrade the firmware using the link provided by @Illwill718
https://support.hp.com/us-en/drivers/swdetails/hp-elitebook-840-14-inch-g9-notebook-pc/2101000805/sw...

While downgrading you may get an error stating that the USB-C firmware cannot be downgraded (from 8.7 -> 8.6). It will not downgrade this part, but this seems to still be fine.

3. Reboot and confirm downgraded firmware

Use the Windows system information or re-run the firmware downgrader up to the step where it lists all currently installed firmware versions. Your BIOS should now be 0.11 instead of 0.12.

I have only tested this for a few hours now, but have not yet had any issues with my USB-hub so far.

Maybe worth pinning this to the top of the thread for future users.

[ToniGL]

Thank you for the response. When I did the rollback, HP had already removed the 1.12 update from Windows Update. I think that when the rollback to 1.11 fails, it reverts to the last version that was installed correctly.

[Illwill718]

It's only been a day but the ver 01.12.01 has been removed from HP's site so I was hoping it wouldn't update to that version again.  I'll keep monitoring and keep you guys posted.

Thanks to you all, your help has been tremendous.

[efidan]

I filed a support ticket with HP, and today they contacted me to acknowledge that the current BIOS version has issues. They informed me that a new BIOS version will be released in November to resolve the problem. In the meantime, they advised against upgrading and suggested that I may downgrade if needed.

[efidan]

New bios update has been released

Version : 01.12.02 Rev.A

https://support.hp.com/us-en/drivers/hp-elitebook-860-16-inch-g9-notebook-pc/2101002156

" Fix and enhancements:

- Fixes an issue where the system stops running at the Start PXE over IPv4/IPv6 interface and then switches back to the Start Menu while the system is connected to a specific dock. - Fixes an issue where the system displays a pop-up message indicating that a problem has occurred with the HP Endpoint Security Controller. - Fixes an issue where the system fails to connect to an access point (AP) in WPA2/WPA3 mixed mode when the host UEFI is connected using the WPA2 settings. U70 systems only: - Fixes an issue where the system stops functioning after the BIOS is updated while the system is attached to a dock. U71 systems only: - Fixes an issue where the system stops functioning after the BIOS is updated while the system is attached to a dock. - Fixes an issue where the Intel Thunderbolt Retimer Firmware Update fails to install when a BIOS update is run while the system is connected to an HP Thunderbolt Dock G4r. - Fixes an issue on a system connected to a dock where the USB-C port no longer detects the dock after a power surge occurs. - Fixes an issue where the battery icon continues to indicate that battery (DC) power is being used after the system is connected to an AC power source. - Fixes an issue where a USB-C device connected to the system disconnects continuously and causes the system to display an error message requesting more power. - Fixes an issue where a device connected to a dock cannot detect the dock after the dock is disconnected from AC power. - Fixes an issue where the Generic Superspeed USB Hub is not listed in Device Manager after the Hi-Res setting is disabled in the boot up settings while the system is connected to a docking device. U76 systems only: - Fixes an issue where the battery charge LED remains orange, indicating that the battery is still charging, after the system exits shipping mode.- Addresses security vulnerabilities CVE-2023-22351, CVE-2023-23904, CVE-2023-25546, CVE-2023-34424, CVE-2023-38655, CVE-2023-40067, CVE-2023-41833, CVE-2023-48361, CVE-2024-21844, and CVE-2024-24968. - Adds an Enter button to the Power-On Self-Test (POST) to enable the user to continue the boot process or to proceed to Shut Down when the system presents a POST error code (90D) thermal event. - Updates the names of all options in the Battery Health Manager settings. - Provides support for large format printers. - Provides the following firmware and drivers: EC/SIO Firmware (U70 systems), version 02.73.00 EC/SIO Firmware (U71 systems), version 20.73.00 EC/SIO Firmware (U76 systems), version 24.73.00 Intel GOP EFI Driver, version 21.0.1065.A.4 Management Engine (ME) Firmware, version 16.1.32.2418 Cypress Power Delivery (PD) Firmware (U70 systems), version 2.6.0 Realtek Power Delivery (PD) Firmware (U71 systems), version 8.8.0 Texas Instruments TPS65994 Power Delivery Firmware (U76 systems), version 4.3.0 PXE UEFI Driver, version 2.057"

[ToniGL]

Today I installed the new BIOS update. On the first attempt, an error occurred at step 3 of Intel Thunderbolt ("fail to switch TBT to FW update mode)". The screen went black, but I was able to restart Windows. It seemed that version 12.0.2 was applied, but I reinstalled the same update after performing a factory default of the BIOS. This second time, I could see all the steps of the update clearly. Upon booting, it recognized the USB-C ports (I installed the entire update without the USB-C ports working). Anyway, I’ll see in a few days if this has worked.

Thx all

[BobaVuk]

I still have a problem with the USB ports even after updating to the latest BIOS. When I plug in any external USB device, nothing happens. The only thing that works is charging the laptop via the USB C port.

[ToniGL]

Hi,

Based on what you’re saying, it’s likely a different issue because for us, it wasn’t even charging via USB-C. Currently, on a laptop that had this problem every day, it hasn’t had this issue for a week since we installed the latest BIOS update (1.12.02).

[Tomie2x]

Please confirm that you have tried a hard reset after the BIOS update?

Kind regards

[BobaVuk]

Yes, I tried a hard reset. Still nothing. This happened after the BIOS update. The USB ports act as if they are inactive, i.e. turned off. I also have an external card reader on which the green light is on when it is plugged into USB, now it is gray, i.e. as if there is no power in the USB ports