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Hexshade
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HP Envy 13 Broken Hinge

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HP Envy 13
Microsoft Windows 10 (64-bit)

Less than a year old device and the right hinge has broken. Never had this issue before on any other laptop. This seems to be a common issue on these devices just looking at the forums. Please help!

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danny-r
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@Hexshade

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

I work on behalf of HP
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