HP Envy Left Hinge Broken

[tori110]

I was very satisfied with my HP Envy 360 laptop when I first bought it 2 years ago. I have had no issues until now.  The hinge on the left side of my laptop has broken and the casing on the back is now detaching. I am a very disappointed customer. A two year old laptop that has been taken care of should not be falling apart, especially for the price that was paid. It has come to my attention that this has been an issue with HP for years. The fact that these computers have a hinge problem but it doesn't seem to be covered by the warranty even if you have it is ridiculous.  My warranty has expired since last year and I can't even find someone to repair it for a decent price. I am extremely disappointed in HP products. I needed this laptop to get me through at least 4 years of schooling and it has failed miserably with no fair solution to the issue. If the hinge is a consistent complaint among customers, which from my research it seems to be, then HP should fix it. I am not even sure if anyone can offer advice for my predicament, but I am in need of a repair and fast as I am in the middle of exams.  Thanks in advanced!

[Hawks_Eye]

Hi @tori110 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

I'm sorry to hear about the hinge issue with your HP Envy 360 laptop—it's understandably frustrating, especially during such a critical time like exams. 

I'm sending out a private message to assist you with the next course of action. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance. 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”. 😊😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye