• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Checkout the HP Cool Control for HP Spectre Notebooks Click here for tips and tricks to keep your device cool.
Locked

‎12-30-2022 12:49 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hi I have a user with  HP EliteBook 850 G6 Notebook PC and it's like the thing eats Docking Stations.

 

A new one works for awhile but then after some Windows 10 or HP update the Docking station works perfectly find with everything like displays, USB transfering of files, charging, VGA, DPort, HDMI and sound but stops allows LAN connection with the Ethernet plugged into the Dock.

The LAN hard wired works if the user plugs directly into the laptop.

We changed out Ethernet cables and checked the drop too.

 

Loaded all suggested files,drivers and firmware from HP Image Asst and HP support asst and HP.com

 

Also a lot of times the HP.com firmware and drivers for G2 Dock appear to run fine but then cuts out at the end.

 

There is warning item in the Device manager related to the dock when plugged in...

Category:
2 REPLIES 2

‎12-30-2022 02:28 PM

HP Recommended

@jlutomski17 

 

What is your G2 dock ? Update its firmware/software should help

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎01-03-2023 07:16 AM

HP Recommended

Is there a log that shows the status of the Firmware update?

And if I tried it many times and it seems to just quit without error towards the bottom of the screen/process then what?

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.