HP G9 Firefly - LOUD FAN, almost always running

[koberg]

The fan on my G9 firefly 14 inch is almost constant running, it's noisy it's loud. Is there any solution to keep the fan under control? 

This is my second unit, the first one got really loud fan which was defect on delivery - HP confirmed a hardware defect. This unit got normal noise level, but it's constant while I work in word or excel ... really disappointing.

I need a way to configure a fan profile, any idea?

[ub6424]

Hello @koberg 

Sorry to hear that you are having problems ... I would like to help you.
 

Let me check your current system configuration before we take a look at the fan ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Please report your results

[TzortzisG]

(Reposted original post on Sep 18, 2022)

Hi Koberg.

Many users are having issues with the fan(s), either they work less or they work more than they'd like them to....

Except for waiting for a possible BIOS update which will fix the issue, there are few things you can do.

• Unheck/Disable BIOS F10 option: Fan Always on While on AC Power : F10 Settings\Advanced Tab\Built In Devices Menu\Fan Always on While on AC Power https://support.hp.com/us-en/document/c07754576
• Try to control fan(s) with third party software/ create custom fan profile that bypasses the default BIOS fan profile: https://h30434.www3.hp.com/t5/Business-Notebooks/Fan-Control-enablement-required-via-bios-update/m-p... 
• Adjust power settings to reduce fan noise. https://support.hp.com/us-en/document/ish_3045299-2819686-16            This can be done through windows 10/11 settings or by directly limiting CPU with third party software (Throttlestop is a good start).

[ub6424]

Good advice @TzortzisG , but let's check the basic configuration first...

Kind regards

[TzortzisG]

Goes without saying 🙂

[koberg]

Hello @ub6424

here are the requestet parameter: 

Betriebsystemname Microsoft Windows 11 Pro
Version 10.0.22000 Build 22000
Systemmodell HP ZBook Firefly 14 inch G9 Mobile Workstation PC
System-SKU 6B8A0EA#ABD
Prozessor 12th Gen Intel(R) Core(TM) i7-1255U, 1700 MHz, 10 Kern(e), 12 logische(r) Prozessor(en)
BIOS-Version/-Datum HP U70 Ver. 01.02.11, 28.06.2022

Temperatur 

- i7 th Gen Intel Gore around 45 C°

- ssd around 63 C° <- this is to hot for a normal idle, is it?

[ub6424]

Hello @koberg 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Download and install / update

Intel Dynamic Tuning

9.0.10704.25570 Rev.A

5.7 MB

Feb 15, 2022

Download

Intel Management Engine Components Driver

2208.16.0.2718 Rev.A

126.2 MB

Apr 13, 2022

Download

Intel Sensor Hub Components Driver

3.1.0.4565 Rev.A

0.6 MB

Jan 19, 2022

Download

Intel Processor Power Management Package

1001.2021.12.17 Rev.A

1.0 MB

Mar 24, 2022

Download

(3) Reboot

The following settings are made on a test basis

(4) Set "maximum processor percentage" in Windows to 98%

--->>> How to show or hide Minimum and Maximum Processor State in Power Options in Windows 11/10

(5) Enable Ultimate Performance Plan in Windows 11

(6) Please report your results

[ub6424]

Hello @koberg 

(1) Download and install / update

HP PC Hardware Diagnostics Windows

1.8.0.0 Rev.A

237.7 MB

Oct 15, 2021

Download

- Perform <all> tests

- Focus on <Fan tests>

Component test	What the test does	Test duration	What the test does not check	Interactive/Noninteractive
Fan - Speed	Determines if the fans are functioning properly.	2–10 minutes	-	Noninteractive
Fan - Thermal	Determines if your CPU fan is functioning properly.	320 seconds	-	Noninteractive

(2) Please report your results

[koberg]

Hello @Ub642

(7) Results

- step (5) won't show "ultimate performance Plan in Windows 11"

- nothing changed, it seems like the fan curve is wrong ... it's ether nothing or almost full power on.

[koberg]

Hello @Ub6424

- Perform <all> tests // Result: every test successfull 

- Focus on <Fan tests>  // Result: I can't choose the Fan Test with HP PC Hardware Diagnostics Windows, but I could do this in "HP PC Hardware Diagnostics UEFI"

Fan-Speed PASS ID: 21867-06910-61754

Fan-Thermal PASS ID: 21867-06912-61754

The fan speed "jumps" from like 945 RPM to 2800 RPM and back to a lower number and this is noticeable. 

This "jumps" shouldn't be there, how can I manually set a better fan curve???