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‎03-18-2024 03:48 PM

HP Recommended
Product: HP ProBook 455 15.6 inch G10 Notebook PC (719F6AV)

I have a message from HP Support Assistant that the battery needs calibrating.  Running the calibration check does not resolve the issue.

Trying HP PC Hardware Diagnostics >> Component Tests >> Power >> Battery Check

The check always returns a Cancelled result

The log message reads "Cannot retrieve Primary battery information"

I'm not sure where to go from here

Category:
3 people had the same question
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