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LBrown28
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HP Image Assistant (HPIA) 5.0.3 Issues

HP Recommended
HP Probook 650 G5
Microsoft Windows 10 (64-bit)

Hello,

 

I often use HP Image Assistant (HPIA) to check for drivers on computers right after they are imaged. Today I tried use it on a HP ProBook 650 G5 and HPIA claimed it was no longer supported when it had v1909 Win 10 on it. I checked the compatibility list  for the latest version of HPIA just in case, and the list said this setup was currently supported. I'm guessing it a bug of some kind, so I thought I'd ask if anyone else is having this issue.

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Dragon-Fur
Level 16
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33,751 26,277 3,087 10,049
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HP Recommended

@LBrown28 

 

I've reported this issue (this morning).  Several series are impacted.

 

When the support list is fixed by HP, the HPIA software will start working again.

 

No, I don't know how long it will take - those of us who are impacted have to wait.

 

Yes, I know.  Answered and no one is happy.  😑

 

If you wish to do so, check and update your Drivers manually.

Software and drivers for HP ProBook 650 G5 Notebook PC 

 

Device Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals / User Guides, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ProBook 650 G5 Notebook PC 

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" .

 

 

Dragon-Fur

View solution in original post

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1 REPLY 1
Dragon-Fur
Level 16
Level 16
33,751 26,277 3,087 10,049
Message 2 of 2
Flag Post
HP Recommended

@LBrown28 

 

I've reported this issue (this morning).  Several series are impacted.

 

When the support list is fixed by HP, the HPIA software will start working again.

 

No, I don't know how long it will take - those of us who are impacted have to wait.

 

Yes, I know.  Answered and no one is happy.  😑

 

If you wish to do so, check and update your Drivers manually.

Software and drivers for HP ProBook 650 G5 Notebook PC 

 

Device Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals / User Guides, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ProBook 650 G5 Notebook PC 

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" .

 

 

Dragon-Fur

View solution in original post

Was this reply helpful? Yes No
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