-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Business Notebooks
- HP Image Assistant (HPIA) 5.0.3 Issues
![Sign in](/html/assets/sign-in-banner.png)
Create an account on the HP Community to personalize your profile and ask a question
12-22-2020 07:46 AM - edited 12-22-2020 08:10 AM
Hello,
I often use HP Image Assistant (HPIA) to check for drivers on computers right after they are imaged. Today I tried use it on a HP ProBook 650 G5 and HPIA claimed it was no longer supported when it had v1909 Win 10 on it. I checked the compatibility list for the latest version of HPIA just in case, and the list said this setup was currently supported. I'm guessing it a bug of some kind, so I thought I'd ask if anyone else is having this issue.
Solved! Go to Solution.
Accepted Solutions
12-22-2020 10:39 AM
I've reported this issue (this morning). Several series are impacted.
When the support list is fixed by HP, the HPIA software will start working again.
No, I don't know how long it will take - those of us who are impacted have to wait.
Yes, I know. Answered and no one is happy. 😑
If you wish to do so, check and update your Drivers manually.
Software and drivers for HP ProBook 650 G5 Notebook PC
Device Home Page - References and Resources – Learn about your Device - Solve Problems
NOTE: Content depends on device type and Operating System
Categories: Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals / User Guides, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
Thank you for participating in the HP Community.
The Community is a separate wing of the HP website - We are not a business group of HP..
Our Community is comprised of volunteers - people who own and use HP devices.
Click Thumbs Up to say Thank You.
Question Resolved / Answered, Click "Accept as Solution" .
12-22-2020 10:39 AM
I've reported this issue (this morning). Several series are impacted.
When the support list is fixed by HP, the HPIA software will start working again.
No, I don't know how long it will take - those of us who are impacted have to wait.
Yes, I know. Answered and no one is happy. 😑
If you wish to do so, check and update your Drivers manually.
Software and drivers for HP ProBook 650 G5 Notebook PC
Device Home Page - References and Resources – Learn about your Device - Solve Problems
NOTE: Content depends on device type and Operating System
Categories: Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals / User Guides, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
Thank you for participating in the HP Community.
The Community is a separate wing of the HP website - We are not a business group of HP..
Our Community is comprised of volunteers - people who own and use HP devices.
Click Thumbs Up to say Thank You.
Question Resolved / Answered, Click "Accept as Solution" .
Didn't find what you were looking for? Ask the community