cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
esullivanasd
Level 1
9 6 0 1
Message 1 of 6
854
Flag Post

Solved!

HP Image Assistant not saving downloads

HP Recommended
Elitebook 840 G3
Microsoft Windows 10 (64-bit)

I have been playing with keeping our drivers up to date with the HPIA. I am running this in PDQ Deploy via command line.

 

".\HPImageAssistant.exe" /Operation:Analyze /Category:All /Selection:All /Action:Install /SoftpaqDownloadFolder:C:\temp\HPIA /Silent /ReportFolder:C:\Logs /BIOSPwdFile:.\password.bin>

 

I noticed that it would widdle away 2-3 drivers every time I ran it, so I decided to watch the download folder. Looks like many files will download, then disappear. GIF below to demonstrate this. sp94989 downloads, finishes, disappears, then sp98820 starts which does the same thing. I ran the GUI (but didn't install) and there were 14 updates available. After running the command, rebooting, and running the GUI again there are still 14, so this time it didn't run any but as you can see it should have, it even extracted one.

 

Anyone else have this issue? What command are you running if it's working properly?

 

HPIA.gif

1 ACCEPTED SOLUTION

Accepted Solutions
bdjonghe
Level 1
3 3 1 0
Message 4 of 6
Flag Post
HP Recommended

Version 4.1.2 .1does not seem to be affected.

Version 4.2.4.1 has download problems in GUI and CLI mode. They started this month.

View solution in original post

Was this reply helpful? Yes No
5 REPLIES 5
esullivanasd
Author
Level 1
9 6 0 1
Message 2 of 6
Flag Post
HP Recommended

It appears that this happens when using the GUI too

Was this reply helpful? Yes No
zhmen79
New member
1 1 0 1
Message 3 of 6
Flag Post
HP Recommended

It is since last week.

the tool has kind of checksum error and repeats the download 3 times.

Manual Download with a Browser does work.

Was this reply helpful? Yes No
bdjonghe
Level 1
3 3 1 0
Message 4 of 6
Flag Post
HP Recommended

Version 4.1.2 .1does not seem to be affected.

Version 4.2.4.1 has download problems in GUI and CLI mode. They started this month.

Was this reply helpful? Yes No
esullivanasd
Author
Level 1
9 6 0 1
Message 5 of 6
Flag Post
HP Recommended

So it appears to be a bug in 4.2.4.1.  Thanks all!

Was this reply helpful? Yes No
esullivanasd
Author
Level 1
9 6 0 1
Message 6 of 6
Flag Post
HP Recommended

I can confirm that 4.1.2 works.  Tried the same SP as in the gif and it works.

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation