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HP Pavillion X360 (DH1022NP) - Cracked screen with no impact

HP Recommended
Pavillion X360
Microsoft Windows 10 (64-bit)



I have the exact same problem and can't report it to HP. 

I was working and suddendly (with no impact whatsoever. I wasn't even touching the screen), the screen cracked (like a hair) in the superior corner. Important to say that the laptop has less than 4 months and I simply cannot be without it. 

I am reporting my problem in this platform just because I can't find an e-mail or other form of contact anywhere else. 


Hopefully, this platform, being from hp, will be able to solve my problem.  


Waiting for a response to this urgente matter.



Raquel Pinto Dias

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @raquelapsdm


Welcome to the HP Support Community.  


As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer. 


If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   


Have a great day!  


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

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