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02-14-2021 02:13 PM
I have the exact same problem and can't report it to HP.
I was working and suddendly (with no impact whatsoever. I wasn't even touching the screen), the screen cracked (like a hair) in the superior corner. Important to say that the laptop has less than 4 months and I simply cannot be without it.
I am reporting my problem in this platform just because I can't find an e-mail or other form of contact anywhere else.
Hopefully, this platform, being from hp, will be able to solve my problem.
Waiting for a response to this urgente matter.
Raquel Pinto Dias
02-17-2021 11:46 AM
Welcome to the HP Support Community.
As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer.
If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.
Have a great day!
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