cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
light_ms1
New member
2 1 0 0
Message 1 of 6
13,521
Flag Post

Solved!

HP ProBook 440 G5 brightness key is not working

HP Recommended
HP ProBook 440 G5
Microsoft Windows 10 (64-bit)

Hi,

I bought this brand new HP ProBook 440 G5, Everything seemed nice and working well until I run the HP support Assistant started giving me notifications about some drivers that require updating. I did update the drivers and I lost the functionality of the brightness keys. 

searched for similar posts and found one 

https://h30434.www3.hp.com/t5/Business-Notebooks/HP-probook-450-G4-fn-bightness-keys-not-working-win...

 

I went to my HP driver site and downloaded the driver, tried to install it but it shows me that the present driver is newer than the one I am trying to install.

 

Please help as this is really annoying.

1 ACCEPTED SOLUTION

Accepted Solutions
Atarico
Level 1
1 1 1 1
Message 4 of 6
Flag Post
HP Recommended

Hello,

Thank you Di-Mass for the  solution!

I installed CCleaner:

https://www.ccleaner.com/ccleaner/download/standard

And went trough Tools-Uninstall and searched hotkeys and uninstalled the tool.

2018-09-13 11_41_43-CCleaner.png

 

Then, installed the tool from HP for my laptop:

https://support.hp.com/us-en/drivers/selfservice/closure/hp-probook-440-g5-notebook-pc/17047134

After the restart, it worked

View solution in original post

Was this reply helpful? Yes No
5 REPLIES 5
Majid_Bas
New member
2 1 0 0
Message 2 of 6
Flag Post
HP Recommended

I am dealing with the exact same issue. Brithness keys are not working on HP 440 G5. I cannot install the hotkey driver obtained from the hp webpage as it says a new version is already installed.  

please let us know if you have experienced the same issue, or if you know the solution.

Was this reply helpful? Yes No
Di_Maas
New member
1 1 0 0
Message 3 of 6
Flag Post
HP Recommended

Hello,

 

440 G5 and I have installed all latest win10 updates. after that Fn-Brightness doesnot work / Fn-Sound - works well. 

I tryed to install sp81790 (HotKey Support) but system every time says that It is already installed - and that is really weird!

No option to remove this HotKey  support but I used CCleaner, Remove (!!!) HotKey Support, reboot, install again with success HP_Hot_Key_Support sw package and Bingo! I can use Fn-F3/F4 and Fn-F1.

 

Cheers,

Dimi

Was this reply helpful? Yes No
Atarico
Level 1
1 1 1 1
Message 4 of 6
Flag Post
HP Recommended

Hello,

Thank you Di-Mass for the  solution!

I installed CCleaner:

https://www.ccleaner.com/ccleaner/download/standard

And went trough Tools-Uninstall and searched hotkeys and uninstalled the tool.

2018-09-13 11_41_43-CCleaner.png

 

Then, installed the tool from HP for my laptop:

https://support.hp.com/us-en/drivers/selfservice/closure/hp-probook-440-g5-notebook-pc/17047134

After the restart, it worked

Was this reply helpful? Yes No
jvv1
New member
4 3 0 0
Message 5 of 6
Flag Post
HP Recommended

My brightness keys (the stars on the upper left row of the keyboard) fell out a few months ago. I presume after a windows update. From then I regulated brightness by clicking on the battery icon... That works well in four steps (25-100% brightness). And from today: The keys work as always! Do not know if it was the BIOS update or a new windows update.

Was this reply helpful? Yes No
light_ms1
Author
New member
2 1 0 0
Message 6 of 6
Flag Post
HP Recommended

The URL for the driver did not work. However, the procedure is ok and I was able to search for the driver on HP's website and downloaded it. And it worked,

Thanks

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation