• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Locked

‎08-17-2018 05:14 AM

HP Recommended
Product: Probook 450 G4
Operating System: Microsoft Windows 10 (64-bit)

Hi. I have a HP Probook 450 G4 and would like to know if it´s possible to recharge it´s battery with the HP USB-C Dock G4. If yes, with what cable should I do it.

Thank you,

João

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-17-2018 05:33 PM

HP Recommended

The dock includes a wall cable, AC adapter and USB-C cable to connect it to the notebook.

 

However, QuickSpecs implies that the official 'dock' for your system appears to be the 3001pr and 3005pr USB 3.0 port replicators, which have to be used with the notebook's charger. Often, notebooks like yours that are not supplied with a USB-C power adapter will not charge from USB-C - and as well as not charging, there might be other issues with a USB-C dock on your system if it is not officially supported.

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎08-17-2018 05:33 PM

HP Recommended

The dock includes a wall cable, AC adapter and USB-C cable to connect it to the notebook.

 

However, QuickSpecs implies that the official 'dock' for your system appears to be the 3001pr and 3005pr USB 3.0 port replicators, which have to be used with the notebook's charger. Often, notebooks like yours that are not supplied with a USB-C power adapter will not charge from USB-C - and as well as not charging, there might be other issues with a USB-C dock on your system if it is not officially supported.

Was this reply helpful? Yes No

‎08-18-2018 05:57 AM

HP Recommended

Thanks David for the help. I have been wrongly advised by the seller about the proper dock station to my notebook. Should have been one of the docks 3001 or 3005 like you said.

Best regards,

João

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.