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- HP Probook 6460b reset bios password

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12-24-2018 01:36 AM - edited 12-24-2018 01:57 AM
Hi there. I've bought a HP Probook 6460b and the bios is locket with a password, I need to reset the password to get access to the bios setting and to be able to update it.
I have found a similar issue here https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/How-to-reset-or-by-BIOS-admin-... but I can’t download the file I need for the procedure (it’s an old post so maybe the file is no longer available).
Thank you for your help
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12-26-2018 08:12 AM
Hello @costasl
Welcome to the HP Support Community.
A TKB article has been created on this matter - you want to check it out >> https://h30434.www3.hp.com/t5/Notebooks-Knowledge-Base/Forgotten-BIOS-or-power-on-password-HP-Commer...
You will have to contact HP Business Support for assistance on removing the password.
Here is how to reach to HP:
>> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
>> https://support.hp.com/us-en/contact-hp
If in the USA, you may call toll free 1-(800)-334-5144
Based on the country/location/PC model, contact options vary - web/chat/ticket/phone. Ask for SMC.bin file
Details can be found in the article (link posted above).
Let me know how it goes and if you require assistance
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
12-26-2018 08:12 AM
Hello @costasl
Welcome to the HP Support Community.
A TKB article has been created on this matter - you want to check it out >> https://h30434.www3.hp.com/t5/Notebooks-Knowledge-Base/Forgotten-BIOS-or-power-on-password-HP-Commer...
You will have to contact HP Business Support for assistance on removing the password.
Here is how to reach to HP:
>> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
>> https://support.hp.com/us-en/contact-hp
If in the USA, you may call toll free 1-(800)-334-5144
Based on the country/location/PC model, contact options vary - web/chat/ticket/phone. Ask for SMC.bin file
Details can be found in the article (link posted above).
Let me know how it goes and if you require assistance
*** HP employee *** I express personal opinion only *** Joined the Community in 2013