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‎03-08-2017 07:05 AM

HP Recommended

@EddyK, Thanks for your response and time.

 

I appreciate your efforts for trying out the steps.

 

As you mentioned even after updating the drivers the issue still persists.

 

Try performing a complete system recovery on your PC and check if it helps.

 

Refer this article to know how to perform a system recovery.

 

If the issue still persists after system recovery it is a hardware issue, please contact HP support for service options.

 

Link to contact HP.

 

 

 

Hope to hear from you soon!

Have a beautiful day ahead! 🙂

 

A4Apollo
I am an HP Employee

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