cancel
Showing results for 
Search instead for 
Did you mean: 
supernova741008
New member
1 0 0 0
Message 1 of 2
196
Flag Post

HP Spectre 360 overheating

HP Recommended
HP Spectre x360 convertible 15t-df100
Microsoft Windows 10 (64-bit)

I purchased my HP Spectre x360 in January 2020. The laptop overheats when used for over 20 minutes. The longer it is used, the keyboard starts heating up as well. Just recently the rubber pad  on the bottom of the laptop melted when my son was using it. I have searched online and it appears overheating is a common problem with this model. I wish I had seen those reviews before I purchased the laptop and I would would have avoided this model. Is there anything to be done to prevent this from happening? 

1 REPLY 1
praveen196
HP Support Agent
HP Support Agent
10,488 10,491 476 750
Message 2 of 2
Flag Post
HP Recommended

@supernova741008 Welcome to HP Community!

 

I understand that you are facing an overheating issue.

 

I have a few steps to resolve this issue:  

Symptoms of heat issues and causes of excessive heat  

The following list describes some of the issues caused by overheating in the notebook:  

  • Games stop responding during play.  

  • Windows stops responding during use.  

  • Fans inside the notebook become louder because they are spinning faster as the laptop gets hot, to remove the heat.  

  • When starting the laptop, it sometimes stops at a black screen and does not open into Windows. Windows usually stop responding when it does open.  

The following list describes some causes of excessive heat:  

  • Dust inside the laptop.  

  • A new component, such as a hard drive, is added. The extra component causes the power supply to work harder and generate more heat. Extra heat also radiates off the new component and adds to the temperature inside the case.  

  • Over time, some cooling fans might slow down and wear out, as the laptop is getting hot, depending on the usage of the laptop.  

  • High ambient room temperature.  

Step 1: Removing dust and lint by cleaning vents  

Step 2: Ensuring proper space for ventilation  

Step 3: Updating the BIOS  

Step 4: Using HP CoolSense technology  

Step 5: Placing the notebook in a cooler room  

Step 6: Testing for hardware failure  

If the hardware has failed, capture the failure ID and revert for further assistance.  

 
If the Fan is Noisy and Spins Constantly, PC is Warmer than Normal: Click here for more details. 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation