HP Spectre 360 overheating

[supernova741008]

I purchased my HP Spectre x360 in January 2020. The laptop overheats when used for over 20 minutes. The longer it is used, the keyboard starts heating up as well. Just recently the rubber pad  on the bottom of the laptop melted when my son was using it. I have searched online and it appears overheating is a common problem with this model. I wish I had seen those reviews before I purchased the laptop and I would would have avoided this model. Is there anything to be done to prevent this from happening? 

[praveen196]

@supernova741008 Welcome to HP Community!

I understand that you are facing an overheating issue.

I have a few steps to resolve this issue:  

Symptoms of heat issues and causes of excessive heat  

The following list describes some of the issues caused by overheating in the notebook:  

• Games stop responding during play.  

• Windows stops responding during use.  

• Fans inside the notebook become louder because they are spinning faster as the laptop gets hot, to remove the heat.  

• When starting the laptop, it sometimes stops at a black screen and does not open into Windows. Windows usually stop responding when it does open.  

The following list describes some causes of excessive heat:  

• Dust inside the laptop.  

• A new component, such as a hard drive, is added. The extra component causes the power supply to work harder and generate more heat. Extra heat also radiates off the new component and adds to the temperature inside the case.  

• Over time, some cooling fans might slow down and wear out, as the laptop is getting hot, depending on the usage of the laptop.  

• High ambient room temperature.  

Step 1: Removing dust and lint by cleaning vents  

Step 2: Ensuring proper space for ventilation  

Step 3: Updating the BIOS  

Step 4: Using HP CoolSense technology  

Step 5: Placing the notebook in a cooler room  

Step 6: Testing for hardware failure  

If the hardware has failed, capture the failure ID and revert for further assistance.  

 
If the Fan is Noisy and Spins Constantly, PC is Warmer than Normal: Click here for more details. 

Keep us posted,

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