HP Store Turkey Sent Me a Computer with a Much Lower Processor – Please Help

[ddmm26]

I have been an HP customer for many years, and I am asking for HP's help with a very disappointing situation.

I purchased an HP EliteBook 8 G1i with an Intel Core Ultra 7 255H processor from HP Store Turkey, but they delivered a laptop with a 255U processor instead (a significantly less powerful processor).

After contacting them, I was told that they made a mistake, and now they have an EliteBook with the 255H processor that I originally purchased and wanted, but because that configuration has more RAM and storage, they are asking me to pay approximately 35% more to receive it.

I simply want the 255H computer I purchased, and I do not think I should have to pay such a large difference because of additional RAM and storage that I did not ask for.

I have tried to resolve this directly with HP Store Turkey, but they have confirmed that there is no official HP case number for my issue.

As a long-time HP customer, I would really appreciate help from an HP representative in escalating this matter to the appropriate EMEA / Executive Customer Relations team. Please help me to find a solution.

I can provide all the additional details and the sales contract.

[Pallipurath]

Hi @ddmm26 

Thank you for responding.

I understand your disappointment, especially since the configuration you received does not match the processor you originally purchased. I also understand your concern about being asked to pay an additional amount for a configuration that includes higher RAM and storage when those upgrades were not part of your original request.

Since the purchase was made through HP Store Turkey and the issue concerns the configuration ordered.

I would request you to please share a copy of the invoice along with a clear picture showing the serial number displayed on the unit via private message. This will help us verify the purchase and device details and assist you further.

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link.  

You can use this link as well:  

Private Messages - HP Support Community 

Have a good day.