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cmiguel
Level 2
12 8 0 1
Message 1 of 5
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HP Sure Recover Not Working

HP Recommended
Elitebook 830 G5
Microsoft Windows 10 (64-bit)

I was trying to use HP Sure Recover to reinstall windows.

It automatically detects the operating system is missing, and starts the recovery process.

It connects fine to the internet, but then, after booting some sort of Windows Pre-Installation it displays the following error message, and it's unable to proceed:

"Unable to locate region-specific recovery image for this system due to configuration error."

HP Sure Recover (2.8.4.1)

HP_Error.jpg

I don't think there is much I can due to configure HP Sure Recover. The options are basicaly to have it on or off.

I think this is something of a problem on HP side.

 

I tried to contact the HP help line for my country (Portugal), but they didn't know what HP Sure Recover was, what it did, or why I was getting the error. Sadly they were unable to help me.

I am not sure how to get the attention of HP regarding this error.

I have read that other people faced the same problem, but no solution was provided, and they eneded up giving up.

 

I would like to see HP Sure Recover Working, and I want to know if there's something I can do to make it work, or if there's a way HP can be contacted about this, or inform me about this.

4 REPLIES 4
TryToDoMybest
Level 8
898 851 86 171
Message 2 of 5
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HP Recommended

Hello

 

I used HP Sure Recovery with a 840 G5 last week, but in my case is not a Portuguese version.

It worked fin but at the and I got Windows 10 1903 , so Windows Update then downlaod and update to Windows 10 20H2.

 

Probably it's faster to create a USB Recovry media with Windows 10 20H2 using HP Cloud Recovery Agent, but you need a 32GB USB Key.

 

bye

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cmiguel
Author
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12 8 0 1
Message 3 of 5
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HP Recommended

I just would like to see it working. I don't mind it updating to an earlier version of windows. As long as it gets windows going.

It seems to be a nice feature.

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TryToDoMybest
Level 8
898 851 86 171
Message 4 of 5
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HP Recommended

Hello

 

it's a nice feature. I use it a lot.

you can find few videos, searching for "Sure Recover" on youtube , made by esalvotti.

I use it often, even with units with embedded security storage ,  a 32GB Emm dedicates storage available on units build with that device integrated in the factory.

 

I guess thta is your case it doesn't work probably due to portugues localization. Only HP can fix it, you may submit your case on HP Developer forum, may be you will have more support. : https://developers.hp.com/forums/client-management-solutions 

 

bye

 

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cmiguel
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Message 5 of 5
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Thank you

I have followed your suggestion.

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