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‎12-04-2019 09:05 AM

HP Recommended
Product: Elitebook 840 G6
Operating System: Microsoft Windows 10 (64-bit)

I been tying to install HP Sure Sense on my Elitebook G6, but the installation wizard fails saying a program required to run it is not present

 

but it doesn't mention which program i'm missing, i thought all G6 models supported Sure Sense

 

this is a brand new computer

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-04-2019 01:28 PM

HP Recommended

Are you attempting to install SP99243?

 

This is the current version (1.2.24.0 Rev.A) of Sure Sense for the 840 G6.  Have you re-imaged your system from the OS that was originally installed?

 

The only limitation I know for the installation is Windows 10 1803 or later.

 

Joel

I am an HP Employee.

If you like my post, click the thumbs up.

View solution in original post

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2 REPLIES 2

‎12-04-2019 01:28 PM

HP Recommended

Are you attempting to install SP99243?

 

This is the current version (1.2.24.0 Rev.A) of Sure Sense for the 840 G6.  Have you re-imaged your system from the OS that was originally installed?

 

The only limitation I know for the installation is Windows 10 1803 or later.

 

Joel

I am an HP Employee.

If you like my post, click the thumbs up.
Was this reply helpful? Yes No

‎12-04-2019 02:10 PM

HP Recommended

I was tying to install it from the MSI file that was located on

C:\SWSETUP\APP\Security\DeepInstinct\HPSureSen_VVMNB2\1.2.20.0\src

 

I just now downloaded SP99243, and the installation worked

 

thx

 

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