-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Notebooks
- Business Notebooks
- Re: HP Sure Sense installation not working
Create an account on the HP Community to personalize your profile and ask a question
12-04-2019 09:05 AM
I been tying to install HP Sure Sense on my Elitebook G6, but the installation wizard fails saying a program required to run it is not present
but it doesn't mention which program i'm missing, i thought all G6 models supported Sure Sense
this is a brand new computer
Solved! Go to Solution.
Accepted Solutions
12-04-2019 01:28 PM
Are you attempting to install SP99243?
This is the current version (1.2.24.0 Rev.A) of Sure Sense for the 840 G6. Have you re-imaged your system from the OS that was originally installed?
The only limitation I know for the installation is Windows 10 1803 or later.
Joel
If you like my post, click the thumbs up.
12-04-2019 01:28 PM
Are you attempting to install SP99243?
This is the current version (1.2.24.0 Rev.A) of Sure Sense for the 840 G6. Have you re-imaged your system from the OS that was originally installed?
The only limitation I know for the installation is Windows 10 1803 or later.
Joel
If you like my post, click the thumbs up.
Didn't find what you were looking for? Ask the community