• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Checkout the HP Cool Control for HP Spectre Notebooks Click here for tips and tricks to keep your device cool.
Locked

‎12-04-2019 09:05 AM

HP Recommended
Product: Elitebook 840 G6
Operating System: Microsoft Windows 10 (64-bit)

I been tying to install HP Sure Sense on my Elitebook G6, but the installation wizard fails saying a program required to run it is not present

 

but it doesn't mention which program i'm missing, i thought all G6 models supported Sure Sense

 

this is a brand new computer

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-04-2019 01:28 PM

HP Recommended

Are you attempting to install SP99243?

 

This is the current version (1.2.24.0 Rev.A) of Sure Sense for the 840 G6.  Have you re-imaged your system from the OS that was originally installed?

 

The only limitation I know for the installation is Windows 10 1803 or later.

 

Joel

I am an HP Employee.

If you like my post, click the thumbs up.

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎12-04-2019 01:28 PM

HP Recommended

Are you attempting to install SP99243?

 

This is the current version (1.2.24.0 Rev.A) of Sure Sense for the 840 G6.  Have you re-imaged your system from the OS that was originally installed?

 

The only limitation I know for the installation is Windows 10 1803 or later.

 

Joel

I am an HP Employee.

If you like my post, click the thumbs up.
Was this reply helpful? Yes No

‎12-04-2019 02:10 PM

HP Recommended

I was tying to install it from the MSI file that was located on

C:\SWSETUP\APP\Security\DeepInstinct\HPSureSen_VVMNB2\1.2.20.0\src

 

I just now downloaded SP99243, and the installation worked

 

thx

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.