HP Sure Start Recovery issue after driver updates

[Mostafa125]

I have an HP ZBook Fury 15 G7 and I’ve been experiencing frequent blue screen errors ("Your device ran into a problem and needs to restart") for a few days.

To try to fix this, I used Driver Booster to scan and update all the drivers that it detected as outdated on my system.

After updating the drivers, I started getting this message on boot:

> HP Sure Start detected an unauthorized intrusion to the HP runtime firmware executing out of main memory.
> This could be an indication of an attempted attack on runtime firmware executing from main memory.
> The repeated occurrence of this problem indicates a security concern that should not be ignored.
> See the HP Sure Start events in the Windows Event Log for more details about each HP Sure Start event.
> For more information please visit: http://www.hp.com/go/techcenter/startup
> [520]

Now this HP Sure Start Recovery message appears repeatedly, and I’m concerned about whether the firmware or BIOS might be corrupted or if it’s a false positive caused by the driver updates.

Can anyone from HP or the community help me understand:
- What exactly triggers this warning?
- Could a third-party driver updater cause this issue?
- What’s the safest way to restore my system to a secure and stable state?

Thanks in advance.

[resistencia · Accepted solution]

Hi @Mostafa125 

It is very likely that uncertified third-party drivers are causing this problem. Your computer has probably been compromised; some driver is infected with malware.

business models are updated with the HPIA,  Never use third-party drivers unless they are directly from the manufacturer, such as Intel, Microsoft, or another manufacturer. That is my recommendation.

HP Image Assistant | HP Client Management Solutions

[Mostafa125]

Thanks for pointing that out. Yeah, I did use Driver Booster for drivers, so that could be the reason. I’ll remove anything non-official and get the drivers straight from Intel, Microsoft, or HP Image Assistant instead. I’ll also double-check the system for any malware.

If you know a solid way or tool to wipe out all the bad stuff without losing my files, I’d love to hear it.

[resistencia]

You're welcome. .Use anti-malware software such as https://www.malwarebytes.com/hpc