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-x2020x-
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Message 1 of 7
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Flag Post

HP Thunderbolt Dock G2 230w: Thunderbolt Software not recognize Dock station

HP Recommended
zbook
Microsoft Windows 10 (64-bit)

Thunderbolt Software not recognize Dock station

all driver is uptoday, but it working nothing

error.jpgimage.png

6 REPLIES 6
soccer_dan
Level 8
Level 8
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Message 2 of 7
Flag Post
HP Recommended

it is hard to tell what could be the problem

 

I would run HP Image Assistant, make sure the BIOS and drivers are up to date on the ZBook, then in the BIOS change (temporarily) the Thunderbolt setting to No Security. Repower both ZBook and TB docks, and see if the dock can be seen. Then, update the firmware on the dock

I work for HP. However, all opinions and comments are my own.
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-x2020x-
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Message 3 of 7
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HP Recommended

i have running HP Image Assistant.

The BIOS and drivers are up to date

The firmware on the dock was yesterday up to date

but i hav't Thunderbolt setting in the BIOS

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TryToDoMybest
Level 8
1,050 994 106 206
Message 4 of 7
Flag Post
HP Recommended

Hello

 

which Zbook version and Generation do you have ?

 

try to NEter in F10 BIOS setup , and set Thunderbolt Secueirty to disable ,and see what happens.

 

Then you can re enable , Thunderbolt Security again

bye

 

 

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-x2020x-
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Message 5 of 7
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HP Recommended

do you mean Enter?

i have HP ZBook 15v G5 no Thunderbolt in BIOS menue

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-x2020x-
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Message 6 of 7
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HP Recommended

but it is terrible!!!

i have two notebooks from HP

one notebook has no more connectivity to Thunderbolt and by another notebook updates running no more. Notebooks are one years old!!!!!

 

 

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TryToDoMybest
Level 8
1,050 994 106 206
Message 7 of 7
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HP Recommended

Hello

 

Zbook 15v G5 has a thunderbolt port on the right side.

Which is the second HP notebook do you have ?

 

bye

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