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‎12-07-2021 07:13 AM

HP Recommended
Product: HP USB-C Dock G5
Operating System: Microsoft Windows 10 (64-bit)

Hi, my HP USB-C dock G5 keeps on switching off after 20 to 30 seconds after I push the power button. This has happened from one day to another for no apparent reason. The dock does not react to any further pushes on the power button until I have disconnected the power adapter. After I have done this, it starts again only to switch off again after 20 to 30 seconds. The dock is connected to a HP Probook 640 G5 laptop. There was no change on the software (WIN 10) on the laptop.

I would be grateful if anybody knows a work-around or solution to this issue. Thank you

Category:
7 people had the same question
1 REPLY 1

‎12-09-2021 10:47 PM

HP Recommended

Please, call the HP Support and they will address  it for you >> https://www.hp.com/us-en/contact-hp/ww-phone-assist.html

 

 

 

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*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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