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- HP Usb C dock 5 Triple Monitor Resolution Support

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07-09-2022 09:05 PM
Unable to get the 5120 x 1440 resolution with the primary monitor when 3 monitors are connected. Getting the desired 5120x1440 resolutions when only 2 monitors are connected to the dock.
Following setup :
Connecting HP Elitebook 850 G7 to Dock G5.
Getting following resolutions for below connections:
DP1 to Monitor 1 DP at 3840x1080
DP2 to Monitor 2 DP at 1080x1920
Hdmi to Monitor 3 HDMI at 1920x1080
The moment 3 monitors are connected , monitor 1 is at 3840x1080 and looses the resolution 5120x1440
Only solution found so far: Instead of using DP2 to Monitor2 DP , if i use an usb c to DP port cable directly from Elitebook to Monitor2
This way resolution is available for monitor 1 at 5120x1440 and i can work with 3 monitors.
From below article i understand triple 4k displays are supported (4K on both DP ports (D1) and 4K on
HDMI)
Any ideas why in my case the resolution is going below 5120x1440 for monitor 1 w
07-09-2022 09:23 PM
The dock supports
One thing I'd like to make : Do you use right cables ? Please note: refresh rate goes up , resolution will go down.
Regards.
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07-09-2022 09:29 PM
Ok . So cables are not the problem in my understanding. As i mentioned in the post ,
With the same cable, i get 5120x1440 resolution in Monitor 1 when monitor 2 is unplugged.
So how come this could be a cable issue ?
07-12-2022 10:14 AM
So i bought this cable from cable matters and plugged in from the display port to the HDMI port of the monitor.( instead of using the display port to display port cable that came along with the monitor)
There is a difference now. I am able to get 5120x1440p resolution for monitor 1 which i was trying to get.
But the monitor 2 which is connected with the new cable (dp to hdmi) is only giving 1280x720 resolution.
How can i improve the resolution for monitor2 in this case, to get up to 1080x1920
Current configuration :
Monitor 1 Display port to Display port dock - 5120x1440 ( DP to DP cable that came with monitor)
Monitor 2 HDMI to Display Port dock - 1280x720 ( DP to HDMI bought from amazon , cablematters)
Monitor 3 HDMI to HDMI dock - 1920x1080 - 1080x1920 (hdmi to hdmi cable that came with monitor)
07-12-2022 12:49 PM
>>> But the monitor 2 which is connected with the new cable (dp to hdmi) is only giving 1280x720 resolution.
That is the culprit, you need a right cable as I said from the beginning.
Regards.
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07-12-2022 01:37 PM
Please help me understand what is right cable . I just bought the best available cable option and that gives me only 1280x720.
So which cable should i buy now ( if Cablematters is not a great brand to support the best display)
07-12-2022 01:57 PM
Please use DP NATIVE cable
Regards.
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07-12-2022 02:31 PM
07-12-2022 03:06 PM
thats what i had earlier , DP to DP for monitor 2 but then in that setup i lost 5120x1440 resolution in monitor 1.
Hence i bought the new cable (DP to HDMI for monitor 2 ) but surprisingly i got 5120x1440 resolution back in monitor 1 but lost 1920x1080 resolution of the monitor 2.
Also, googling around , i couldn't find a DP to DP cable from NATIVE brand if thats what you were referring to that i should try next .
Please be kind to help with a link if this is what you meant and i will be happy to purchase the same and try this .