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‎07-12-2022 04:06 PM

HP Recommended
@njn22 wrote:

..Also, googling around , i couldn't find a DP to DP cable from NATIVE brand if thats what you were referring to that i should try next . 

@njn22 

 

Sorry for confusion,  no NATIVE band, just simply DP-DP cable. What is  the version of your DP-DP cable. Your machine supports DP 1.4b version.

 

I only have few FHD monitors(5)  around, my plan is to buy 4K or 5K monitor when ever they break (one by one, hope they won't break at the same time), otherwise I can test on my machine and give the results back. Sorry, I won't get back to this topic again, hope someone has an answer for you.

 

Regards.

BH
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‎08-02-2022 03:50 PM

HP Recommended

Who can offer assistance in this case ? Tried logging a support ticket with HP but the agent has no knowledge on the problem, simply asked me to buy an HP DP tp DP cable from HP parts store. 

Even that didn't go through as HP parts store has no such product in their inventory.

Kind of confused who can help here. Is there a way to mail HP technical team for investigation and resolution ? 

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