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‎12-07-2021 02:09 PM - last edited on ‎01-20-2022 10:53 AM by Retired

HP Recommended
Product: ZBook 15 G3
Operating System: Microsoft Windows 10 (64-bit)
Hello there
I have a ZBook 15 G3 Laptop that won't install the Hotkey Support software for some reason and my brightness controls and the microphone mute key is not working on my computer. I tried to install the hotkey support software but it didn't work. When I attempt to install it from the exe it gives this message and then does nothing. If I try to right click the install.cmd and run as admin, it does something then fails and my brightness keys still don't work. Here's the log it gives me after. I checked if FAILURE.FLG is in the right place and it is.
 
 
2021/12/06 13:36:50.978|Info|Attempt to execute c:\SWSetup\SP103615\install.cmd...2021/12/06 13:37:03.238|Info|Completed2021/12/06 13:37:03.246|Warning|Skip installing UWP application (install.cmd already executed)2021/12/07 12:38:28.264|Info|Attempt to execute C:\SWSetup\SP103615\install.cmd...2021/12/07 12:38:38.978|Info|Completed2021/12/07 12:38:38.985|Warning|Skip installing UWP application (install.cmd already executed)2021/12/07 12:40:06.299|Info|Attempt to execute C:\SWSetup\SP103615\install.cmd...2021/12/07 12:40:15.766|Info|Completed2021/12/07 12:40:15.772|Warning|Skip installing UWP application (install.cmd already executed)
 
2021/12/06 13:36:50.989|Info|Attempt to execute c:\SWSetup\SP103615\install.cmd...
c:\SWSetup\SP103615>REM The following is required in all INSTALL.CMD files
c:\SWSetup\SP103615>echo offc:\SWSetup\SP103615\srcHotkey legacy uninstallation completed...A subdirectory or file c:\hp\HPQWare\HSAFusion already exists.A subdirectory or file C:\Program Files\HP\HP Application Enabling Services\ already exists.A subdirectory or file c:\hp\bridge\ already exists.A subdirectory or file c:\programdata\hp\bridge\ already exists.A subdirectory or file c:\programdata\hp\registration\ already exists.A subdirectory or file c:\hp\HPQWare\bridge\ already exists..\oobeparts\oobe2.txt1 File(s) copiedMon 12/06/2021 13:36:59.08 BASE - ErrorLevel "0 Error Flag "0" >> "c:\system.sav\logs\CEPS\Fusiondriver.log"
=============================================Installing HP HotKey Drivers
64BIT Operating System Detected[Base Driver Return] = 259[Extension Driver Return] = 259[Component Driver Return] = 259
=============================================Installing HP System Information Application
HP System Information Application online installation started
Deployment Image Servicing and Management toolVersion: 10.0.19041.844
Image Version: 10.0.19044.1348
Error: 1168
Element not found.
The DISM log file can be found at C:\system.sav\logs\HPSI.log[DISM Return Code ] = 1168HP System Information Application Installation completed...Could Not Find c:\SWSetup\SP103615\src\FAILURE.FLG2021/12/07 12:38:28.275|Info|Attempt to execute C:\SWSetup\SP103615\install.cmd...
C:\SWSetup\SP103615>REM The following is required in all INSTALL.CMD files
C:\SWSetup\SP103615>echo offC:\SWSetup\SP103615\srcHotkey legacy uninstallation completed...A subdirectory or file c:\hp\HPQWare\HSAFusion already exists.A subdirectory or file C:\Program Files\HP\HP Application Enabling Services\ already exists.A subdirectory or file c:\hp\bridge\ already exists.A subdirectory or file c:\programdata\hp\bridge\ already exists.A subdirectory or file c:\programdata\hp\registration\ already exists.A subdirectory or file c:\hp\HPQWare\bridge\ already exists..\oobeparts\oobe2.txt1 File(s) copiedTue 12/07/2021 12:38:34.99 BASE - ErrorLevel "0 Error Flag "0" >> "c:\system.sav\logs\CEPS\Fusiondriver.log"
=============================================Installing HP HotKey Drivers
64BIT Operating System Detected[Base Driver Return] = 259[Extension Driver Return] = 259[Component Driver Return] = 259
=============================================Installing HP System Information Application
HP System Information Application online installation started
Deployment Image Servicing and Management toolVersion: 10.0.19041.844
Image Version: 10.0.19044.1348
Error: 1168
Element not found.
The DISM log file can be found at C:\system.sav\logs\HPSI.log[DISM Return Code ] = 1168HP System Information Application Installation completed...Could Not Find C:\SWSetup\SP103615\src\FAILURE.FLG2021/12/07 12:40:06.311|Info|Attempt to execute C:\SWSetup\SP103615\install.cmd...
C:\SWSetup\SP103615>REM The following is required in all INSTALL.CMD files
C:\SWSetup\SP103615>echo offC:\SWSetup\SP103615\srcHotkey legacy uninstallation completed...A subdirectory or file c:\hp\HPQWare\HSAFusion already exists.A subdirectory or file C:\Program Files\HP\HP Application Enabling Services\ already exists.A subdirectory or file c:\hp\bridge\ already exists.A subdirectory or file c:\programdata\hp\bridge\ already exists.A subdirectory or file c:\programdata\hp\registration\ already exists.A subdirectory or file c:\hp\HPQWare\bridge\ already exists..\oobeparts\oobe2.txt1 File(s) copiedTue 12/07/2021 12:40:11.57 BASE - ErrorLevel "0 Error Flag "0" >> "c:\system.sav\logs\CEPS\Fusiondriver.log"
=============================================Installing HP HotKey Drivers
64BIT Operating System Detected[Base Driver Return] = 259[Extension Driver Return] = 259[Component Driver Return] = 259
=============================================Installing HP System Information Application
HP System Information Application online installation started
Deployment Image Servicing and Management toolVersion: 10.0.19041.844
Image Version: 10.0.19044.1348
Error: 1168
Element not found.
The DISM log file can be found at C:\system.sav\logs\HPSI.log[DISM Return Code ] = 1168HP System Information Application Installation completed...Could Not Find C:\SWSetup\SP103615\src\FAILURE.FLG
Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-08-2021 01:36 PM

HP Recommended

I figured it out. Turn out it wasn't launching the installer for some reason so I manually launched the installer at 

 

C:\SWSetup\SP103615\src\DCHU\HotKey_legacy

 

and it installed just fine and the brightness works. Spent so much time on this for such a little problem. 

 

View solution in original post

1 person found this reply helpful
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3 REPLIES 3

‎12-07-2021 03:00 PM

HP Recommended

Hi:

 

Try the new HP system information utility from the Microsoft Store.

 

Get HP System Information - Microsoft Store

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‎12-07-2021 03:51 PM

HP Recommended

I installed it but it didn't seem to do anything. 

jimmysofat6864_0-1638917453175.png

 

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‎12-08-2021 01:36 PM

HP Recommended

I figured it out. Turn out it wasn't launching the installer for some reason so I manually launched the installer at 

 

C:\SWSetup\SP103615\src\DCHU\HotKey_legacy

 

and it installed just fine and the brightness works. Spent so much time on this for such a little problem. 

 

1 person found this reply helpful
Was this reply helpful? Yes No
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