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12-08-2020 05:20 PM - edited 12-08-2020 05:21 PM
Hi! I have HP Zbook 15u G6 and I am having issued with BSOD message "thread stuck in device driver". The issue is being persisten for a couple of months now. I tried everything - deleting and updating graphic card drivers, clean windows installation etc. Based on BlueScreenView report it looks like that the issue is with AMD Radeon Pro WX3200 graphic card.
Can anyone help me solve this issue?
02-07-2021 05:15 AM
I finally found our what the problem is. I use HP Zbook 15u G6 and the problem is in switchable graphics. I had to install old Radeon™ Software Adrenalin 2019 Edition 19.11.1 driver which has switchable graphics menu available and after manually setting Photoshop to run on high performance with AMD graphic card no bsod thread stuck in device driver occurred.
My concern is that this fix only works with old Radeon™ Software Adrenalin 2019 Edition 19.11.1 driver, all the newer drivers do not have switchable graphic menu anymore. I also tried with Graphics settings of windows 10 but they do not work, bsod still occurs. So, currently my only fix would be to use old Radeon™ Software Adrenalin 2019 Edition 19.11.1 driver and manually set adobe programs to run on high performance AMD graphic card.
Did someone have the same issue? I dont know why HP doesnt offer any support for this. I bought an expensive laptop and this error is a major problem for me.
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