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‎09-15-2020 05:40 PM

HP Recommended
Product: Zbook 17 G5
Operating System: Microsoft Windows 10 (64-bit)

Recently my ethernet port stopped working.  Device manager shows ! and device cannot start.  I have tried uninstalling/reinstalling drivers but still not working.  Not sure how to proceed?  Would an ethernet port just go bad on its own?  Not sure if its a separate card or integrated into the systemboard.  I don't see an ethernet card when removing the bottom panel.

1 REPLY 1

‎09-21-2020 11:59 AM

HP Recommended

i would run HP Image Assistant and make sure the BIOS and drivers are up to date... if that doesn't work, then i would back up your data and do a Windows reset to reset the kernel

I work for HP. However, all opinions and comments are my own.
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