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‎10-28-2020 10:21 AM

HP Recommended
Product: HP Spectre x360
Operating System: Microsoft Windows 10 (64-bit)

HP elite thunderbolt 3 dock usb not working on HP Spectre x360 Convertible 13-ap0xxx. Update Bios with F41 latest Aug 2020 version. Followed all the steps required in thunderbolt configuration with Intel Thunderbolt 3 software settings. Display ports and power ports are fine, USB devices are not getting detected in OS. Kindly help to resolve the issue.

1 REPLY 1

‎10-28-2020 01:43 PM

HP Recommended

@senthilnetwiz 

 

It only compatible with the following types/classes of machines:

 

HP Elitebook 820 G1-G2, 850 G2, 840 G1-G2, 850 G1, 1020 G1-G2, 1040 G1-G2
HP Elitebook 720 G1-G2, 725 G1-G2, 750 G1-G2, 740 G1-G2, 750 G1-G2, 745 G1-G2, 755 G1-G2, 1040
HP EliteBook Folio 9480m, 9470m
HP EliteBook Revolve 810 G1, 810 G2
HP Pro x2 612 G1
HP ZBook 14
 
Your machine is NOT on the list
 
Refaess,
BH
***
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