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- HP programmable key is not installed error,

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04-28-2026 04:43 PM
get stupid error when user clicks on any of the Fn keys. HP Programable key is not installed. Please install app from MS store ( company policy prevents us from downloading anything from MS app store). or from HP downloads. It is not available from the HP downloads and looking under apps installed on this laptop I do not see it installed. This is a business grade laptop
HP ProBook 4 G1a 14 inch Notebook AI PC
How do I get rid of the stupid error? Bios is undated to latest version but still does not help installed the he HP HotKey Support (HPHKS) software. But obviously that is not the app it is looking for. I am not sure why we are getting the stupid popup anyway.
and why cant we find the app on the HP site as the comments say to download it?
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Accepted Solutions
04-29-2026 09:44 AM
This is the version available on the Microsoft Store, but I'm not sure if your model supports this program,
https://ftp.hp.com/pub/softpaq/sp164001-164500/sp164399.exe
04-29-2026 09:44 AM
This is the version available on the Microsoft Store, but I'm not sure if your model supports this program,
https://ftp.hp.com/pub/softpaq/sp164001-164500/sp164399.exe
04-29-2026 10:09 AM
thanks for the link, my end user is in training session now, so I will download and install on her system when they are on a break. Unfortunately our company blocks all downloads of software from the MS store. Her model is a HP ProBook 4 G1a 14 inch Notebook AI PC laptop and the only driver package shown is the HP Hotkey support-UWP, not the HP Programmable key APP, so thanks for sending me the link for the download.