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vaclavv
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HP sure run

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HP elitebook 840 G5
Microsoft Windows 10 (64-bit)

My laptom runs HP sure run.  In my job I need  sometimes temporarily turn of firewall. Unfortumately HP sure run doesn't allow the firewall to be turned off. I can't even find how tu temprarily turn off HP sure run. It is really annoying I can't manage processes as I need.  Any help ?  

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IT_WinSec
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Hi,

 

Please, check your private messages - the mail/envelope icon in the upper right corner of the forum, near your username/login/logout options. I will soon send you a message.

>> Your FEEDBACK is important. Click below on Accept As Solution or ThumbUp+ buttons if my comments helped or to say thanks <<
*** I work for HP *** I express personal opinion only *** HP Expert - Volunteer since 2013

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IT_WinSec
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Hello @vaclavv

 

Welcome to the HP Support forum.

 

Is this company owned (company managed) computer or this is your personal laptop ?

>> Your FEEDBACK is important. Click below on Accept As Solution or ThumbUp+ buttons if my comments helped or to say thanks <<
*** I work for HP *** I express personal opinion only *** HP Expert - Volunteer since 2013
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vaclavv
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Hi, it is my own laptop, I have  administrator rights.

thanks

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IT_WinSec
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Hi,

 

Please, check your private messages - the mail/envelope icon in the upper right corner of the forum, near your username/login/logout options. I will soon send you a message.

>> Your FEEDBACK is important. Click below on Accept As Solution or ThumbUp+ buttons if my comments helped or to say thanks <<
*** I work for HP *** I express personal opinion only *** HP Expert - Volunteer since 2013

View solution in original post

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vaclavv
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Deactivating for HP Surerun function is hidden in Bios ( Security tab  Then Secure Platform Management)

Thanks Winsec for helping.

IT_WinSec
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Thank YOU @vaclavv

 

 

Posting the link to the document which explains the solution (so that it is available for the Community and other users)  >> http://h10032.www1.hp.com/ctg/Manual/c06114605

 
PDF page 15 and then 22...

 

Make sure you have HP Client Security Manager still installed.

  • Restart the PC and open the HP Start up menu (pressing Esc button repeatedly during start up),
  • open the BIOS (F10)
  • Go to Security tab
  • Then go to  Secure Platform Management

 

Do you see options there to Inactive or Deprovision the feature? If you do, please do so.

 

Make sure you Save the changes and restart the PC.

 

>> Your FEEDBACK is important. Click below on Accept As Solution or ThumbUp+ buttons if my comments helped or to say thanks <<
*** I work for HP *** I express personal opinion only *** HP Expert - Volunteer since 2013
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