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sismeyer
Level 2
13 7 1 1
Message 1 of 7
254
Flag Post

Solved!

HPEnvy Laptop keyboard stopped working

HP Recommended
Envy Laptop 17M-BW0013DX

I cannot get anything on the keyboard to work. Luckily there is a touchscreen but I really need the keypad and number pad to work. Suggestions please.

1 ACCEPTED SOLUTION

Accepted Solutions
sismeyer
Author
Level 2
13 7 1 1
Message 5 of 7
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HP Recommended

I couldn’t take the back off to remove the battery. However, holding the button down for 30 seconds and plugging it in again did work. THANK YOU SO,VERY MUCH! I was up all night worried about how much it was going to cost me to get it fixed and where I was going to get the money from.

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6 REPLIES 6
SAM11112
Level 5
274 274 20 18
Message 2 of 7
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HP Recommended

Update the BIOS and download the keyboard driver again. If it does not work, please check if the keyboard hardware is damaged.

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Tech9Next
Level 3
54 54 3 9
Message 3 of 7
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HP Recommended

First step should be to perform a hard reset. disconnect the power cord, disconnect the battery (if removable) and then hold the power button down for 30 secs. Then reconnect everything, power on and check with the keyboard.

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sismeyer
Author
Level 2
13 7 1 1
Message 4 of 7
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HP Recommended

I downloaded the keyboard driver again per instructions on another post and that did work. Not sure how to check to see if the hardware is damaged.

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sismeyer
Author
Level 2
13 7 1 1
Message 5 of 7
Flag Post
HP Recommended

I couldn’t take the back off to remove the battery. However, holding the button down for 30 seconds and plugging it in again did work. THANK YOU SO,VERY MUCH! I was up all night worried about how much it was going to cost me to get it fixed and where I was going to get the money from.

View solution in original post

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Tech9Next
Level 3
54 54 3 9
Message 6 of 7
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HP Recommended

YOU'RE WELCOME ! Believe me I am so glad that your pc is up and running again. If you face any issue again do find me on FB(as I am always active on HP forum there) and I am also at gmail.

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sismeyer
Author
Level 2
13 7 1 1
Message 7 of 7
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You are my go to person now for sure. Your help was so greatly appreciated. I am working on my families genealogy and have been scanning pictures going back as far as 1856. And I have a sense of urgency to get it done sooner than later. Thank you again!

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