HPImageAssistant gives an error Retreiving Image configuration from HP

[Kemkens-IT]

[Dragon-Fur · Accepted solution]

@Kemkens-IT 

Edits - Update Content

HPIA support list apparently "broken".

When the underlying issue is fixed, HPIA will start working again.

Hang in there...

What?

Probooks and other series previously supported should be included.

For example,

I've used HPIA on one of my systems (HP Probook x360 435 G7) when that system was running Windows 2004 (it is  now updated to 20H2).

I've submitted a request to have the issue fixed.

What to do?

I checked your system's  Software and Drivers  - there are just a few "new" drivers listed.

I think it would be well enough that you download and update the few drivers that you need.

Regardless, at the moment, it appears manually updating is the available option.

For example, if your machine includes a fingerprint sensor,

Synaptics FS7600 WBF Touch Fingerprint Driver 

Type: Driver

Version: 6.0.24.1110 Rev.A

Operating Systems:

Windows 10 (64-bit)

Microsoft Windows 10 Version 20H2 (64-bit)

Microsoft Windows 10 version 1809 (64-bit)

Microsoft Windows 10 version 1903 (64-bit)

Microsoft Windows 10 version 1909 (64-bit)

Microsoft Windows 10 version 2004 (64-bit)

-------------------------------------------------

Release date:  Nov 25, 2020

File name:   sp111238.exe (2.6 MB)

References / Resources

HPIA Information and Download

Business Systems - Client Management Solutions (software management)

Scroll to the bottom of the Website for additional information and links.

HP Image Assistant is a free tool that aids IT Administrators improve the quality and security of their PC Windows image by diagnosing the image, identifying problems, recommending solutions, and analyzing their PC’s readiness for migration between Windows 7 and Windows 10.

HP Image Assistant can be downloaded at the HP Manageability website.

HP Image Assistant (HPIA)

From the Image Assistant Web page:

• HPIA User Guide
• HPIA Supported Platforms

HP Image Assistant Installation Path Notes

• The software installs into C:\SWSetup\<sp#> where “sp#” is the name of the installation package.
• Once installed, PIN the software executable to Windows Start and or Taskbar
• Optionally, the software executable can be “sent to Desktop” as a shortcut
• When changing versions of the software, all the links and PINNED shortcuts must be updated manually

Example Path HPIA executable - Version 5.0.3

  C:\SWSetup\sp110416\HPImageAssistant.exe

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Device Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals / User Guides, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ProBook 440 G7 Notebook PC 

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