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‎09-29-2022 12:13 PM - edited ‎09-29-2022 12:17 PM

HP Recommended
Product: HP Laptop PC 15s-du3000
Operating System: Microsoft Windows 11

1 Year ago 2021 i purchased HP du-3047 tx or say du3000 both are same laptop in 62k offline market -- intel i5 11GEN , MX350 2gb graphics , 256 SSD+1TB HDD, 8GB RAM

laptop is good but battery backup is less than 2 hours company claim is 8 hours since i purchased it from a brand new laptop

i dont want 8 hours but 4 hours is still good

even just doing word excel or youtube  very light work still 2 hours , in heavy usage coding it is 1 hour very bad 

from the day i purchased it and there is no returns policy in offline 

I have done lot of complains to hp , they replaced by battery that time , but still the problem is as it is 

i have facing same huge battery drain today also, searched some reviews comments and everyone mentioned it battery backup is 2 hours

battery is of 41 Whr - 3 cell battery 

can I plzz get any solutions now ??? done everything windows upgrade reinstallion 

why hp is fooling their customers ?? this is my first laptop and full year passed still the same issue

1 person had the same question
12 REPLIES 12

‎09-29-2022 12:18 PM

HP Recommended

Hello @Deepesh_146 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Please report your results

1 person found this reply helpful
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‎09-29-2022 12:39 PM - edited ‎09-29-2022 12:40 PM

HP Recommended

why forum is marking system config as spam and removing my reply how can i share ?? tried 5 times

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‎09-29-2022 12:45 PM

HP Recommended
OS Name Microsoft Windows 11 Home Single Language
Version 10.0.22000 Build 22000
System Model HP Laptop 15s-du3xxx
System SKU 30R86PA#ACJ
Processor11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz, 2419 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date Insyde F.54, 11-05-2022
Was this reply helpful? Yes No

‎09-29-2022 12:48 PM

HP Recommended

Deepesh_146_0-1664477256317.png

 

hp is considering spam in text or table so here is the image

 

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‎09-29-2022 12:53 PM

HP Recommended

@ub6424 

OS Name Microsoft Windows 11 Home Single Language
Version 10.0.22000 Build 22000
System Model HP Laptop 15s-du3xxx
System SKU 30R86PA#ACJ
Processor 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz, 2419 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date Insyde F.54, 11-05-2022

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‎09-29-2022 12:56 PM

HP Recommended
@ub6424 wrote:

Hello @ub6424

 

OS Name Microsoft Windows 11 Home Single Language
Version 10.0.22000 Build 22000
System Model HP Laptop 15s-du3xxx
System SKU 30R86PA#ACJ
Processor 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz, 2419 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date Insyde F.54, 11-05-2022


Was this reply helpful? Yes No

‎09-29-2022 12:59 PM

HP Recommended
OS Name Microsoft Windows 11 Home Single Language
Version 10.0.22000 Build 22000
System Model HP Laptop 15s-du3xxx
System SKU 30R86PA#ACJ
Processor 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz, 2419 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date insyde F.54, 11-05-2022
Was this reply helpful? Yes No

‎09-29-2022 02:07 PM

HP Recommended

Hello @Deepesh_146 

 

If you post identical content multiple times, the forum will detect it. There may also have been a browser/refresh problem.

 

Now let's focus on the battery problem ...

 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

 

(2) Download and install BIOS Update

HP Firmware Pack (Intel Processors)

F.56 Rev.A76.0 MBAug 15, 2022Download

 

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

      • An available BIOS update resolves a specific issue or improves computer performance.
      • The current BIOS does not support a hardware component or a Windows upgrade.
      • HP Support recommends installing a specific BIOS update.

"

 

(3) Reboot

(4) Let BIOS be installed until it's completely done !

(5) Download and install / update

Intel Chipset Installation Utility and Driver

10.1.18793.8276 Rev.A1.0 MBMay 29, 2022Download

Intel Dynamic Tuning Driver

8.7.10700.22502 Rev.A16.3 MBMay 30, 2022Download

Intel Gaussian and Neural Accelerator Driver

3.0.0.1400 Rev.A1.0 MBJun 9, 2022Download

Intel Management Engine Interface (MEI) Driver

2120.100.0.1085 Rev.A20.6 MBMay 30, 2022Download

Intel Serial IO Driver

30.100.2129.8 Rev.A0.7 MBJul 14, 2022Download

 

(6) Reboot Windows

(7) Test your notebook

(8) Please report your results

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‎09-30-2022 01:45 PM

HP Recommended

Thanx for reply , i have done all the changes ,

Still facing the same issue, on battery saver very light usage ms word , YouTube at 720p earphones plugged in still getting 2-2.5 hours backup , 

Battery dropped from 97 to 33 ,in 1.5 hours

i have updated the Bios , installed all updated drivers you have mentioned , I m frustrated by this laptop battery any resolution? Battery is fine with capacity,

Cpu gpu clock usage is also very stable 

What is the issue ?even HP never helped me

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