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‎01-19-2020 08:33 AM

HP Recommended
Product: HP Probook 450 G2
Operating System: Microsoft Windows 10 (64-bit)

When I turn on Laptop it's just black screen, so I ran problem checker and found problem on my Hard Drive. How can I fix?

Failure code: GJ7UGC-78HA0K-XD7V7G-60RU03

 

Thank you

1 REPLY 1

‎01-19-2020 11:11 AM

HP Recommended

Hi:

 

The error code reported, Hard Disk 1 Quick Test Failure, means the hard drive needs to be replaced and the operating system reinstalled.

 

Below is the link to the service manual for your notebook, where you can find the hard drive removal and replacement procedure.

 

http://h10032.www1.hp.com/ctg/Manual/c04341970

 

After you replace the hard drive you can reinstall W10 by using the HP cloud recovery client utility.

 

This package provides the Cloud Recovery Client for supported models running a supported operating system. This Client Utility enables users to download the Recovery Kit from the cloud.

 

https://ftp.hp.com/pub/softpaq/sp85001-85500/sp85318.exe

 

I have attached the instructions below for how to use the utility to create a bootable recovery drive...

 

 

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