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‎11-12-2020 11:47 AM

HP Recommended
Product: Hp Elitebook 840 G7
Operating System: Microsoft Windows 10 (64-bit)

I bought a brand new HP elitebook 840 G7 in the first week of November . I have the warranty card with 3years warranty, but when checked on Hp website the warranty starts from 7th August,2020 rather than November,2020. 

I was wondering if this laptop is new or refurbished. As per internet surfing, the refurbished laptops have R in their product number. It is not there in product number but at the end of the serial there exists letter R. 

Laptop Product Number =XXXXXAV

Laptop Serial Number= XXXXXXXXMR

Is this a refurbished or new one?

I am worried because yesterday, its shift key was stuck, although I haven't used it much.

4 people had the same question
2 REPLIES 2

‎11-12-2020 01:53 PM

HP Recommended

@Aiaz 

 

Please contact HP in your country and they will fix start date for you. August 2020 could be the date when machine came to a shop and shop owner scanned the box.

 

Regards.

BH
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‎11-13-2020 01:11 AM

HP Recommended

What about the refurbished status? 

It has an R letter in the end?

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