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11-12-2020 11:47 AM
I bought a brand new HP elitebook 840 G7 in the first week of November . I have the warranty card with 3years warranty, but when checked on Hp website the warranty starts from 7th August,2020 rather than November,2020.
I was wondering if this laptop is new or refurbished. As per internet surfing, the refurbished laptops have R in their product number. It is not there in product number but at the end of the serial there exists letter R.
Laptop Product Number =XXXXXAV
Laptop Serial Number= XXXXXXXXMR
Is this a refurbished or new one?
I am worried because yesterday, its shift key was stuck, although I haven't used it much.
11-12-2020 01:53 PM
Please contact HP in your country and they will fix start date for you. August 2020 could be the date when machine came to a shop and shop owner scanned the box.
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