cancel
Showing results for 
Search instead for 
Did you mean: 
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
Aiaz
New member
2 1 0 0
Message 1 of 3
359
Flag Post

How to check HP laptop is refurbished or new?

HP Recommended
Hp Elitebook 840 G7
Microsoft Windows 10 (64-bit)

I bought a brand new HP elitebook 840 G7 in the first week of November . I have the warranty card with 3years warranty, but when checked on Hp website the warranty starts from 7th August,2020 rather than November,2020. 

I was wondering if this laptop is new or refurbished. As per internet surfing, the refurbished laptops have R in their product number. It is not there in product number but at the end of the serial there exists letter R. 

Laptop Product Number =XXXXXAV

Laptop Serial Number= XXXXXXXXMR

Is this a refurbished or new one?

I am worried because yesterday, its shift key was stuck, although I haven't used it much.

2 REPLIES 2
banhien
Level 19
Level 19
95,671 64,385 12,398 21,347
Message 2 of 3
Flag Post
HP Recommended

@Aiaz 

 

Please contact HP in your country and they will fix start date for you. August 2020 could be the date when machine came to a shop and shop owner scanned the box.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




>
Was this reply helpful? Yes No
Aiaz
Author
New member
2 1 0 0
Message 3 of 3
Flag Post
HP Recommended

What about the refurbished status? 

It has an R letter in the end?

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation