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HP Recommended
Hp Compaq 8510p
Microsoft Windows Vista
I bought this notebook from a local shop knowing It didn't have an os. I get home and attempt is install. Loads up starts to boot and stops with this error code. 0xc0000221. It was sold as is so there is nothing they can do for me. Please help thank you.
1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

UEFI is kind of like BIOS, you can access stuff from a menu before the OS loads: http://support.hp.com/us-en/document/c03801890

 

You can do more stuff if the HD is good, but if your HD is not accessible, there are still some tests you can run to check the HD.

I am an HP employee expressing my own opinion.
Please post rather than send me a message. It's good for the community and I might not be able to get back quickly. - Thank you.

View solution in original post

8 REPLIES 8
HP Recommended

Hello

 

How are you trying to install the OS ?

 

Is this the retail version of Windows Vista that you bought or these are HP supplied media ?

 

What type of media is it ? CD/DVD/USB ?

 

What is the complete error that you get ?

 

 

 

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

***Although I am an HP Employee, I am speaking for myself and not for HP***

I am an HP employee
HP Recommended

-

I am an HP employee expressing my own opinion.
Please post rather than send me a message. It's good for the community and I might not be able to get back quickly. - Thank you.
HP Recommended

You will need to remove and reinstall the HD to see if the error clears... if not, you'll need to replace the drive. If you can get into the UEFI menu (press ESC repeatedly at boot), you can run some tests to see which components might be bad.

I am an HP employee expressing my own opinion.
Please post rather than send me a message. It's good for the community and I might not be able to get back quickly. - Thank you.
HP Recommended
I'm not too familiar with hp products what is UEFI menu?
HP Recommended
OS via usb downloaded iso.
HP Recommended

Looks to me like you may need to purchase the operating system and do a clean install, unless you bought repair discs with the PC.  But take a look and see if this helps:

 

https://answers.microsoft.com/en-us/windows/forum/windows_8-performance/recieve-error-code-0xc000022...

 

https://answers.microsoft.com/en-us/windows/forum/windows_8-performance/windows-8-bsod-0xc0000221/00...

 

 

------------
Although I am an HP employee, I am speaking for myself and not for HP.

Please click the little thumbs-up dealybopper to the lower right if my reply was helpful to you. Please mark Accept As Solution if it solves your problem. This will help others, too!
HP Recommended

UEFI is kind of like BIOS, you can access stuff from a menu before the OS loads: http://support.hp.com/us-en/document/c03801890

 

You can do more stuff if the HD is good, but if your HD is not accessible, there are still some tests you can run to check the HD.

I am an HP employee expressing my own opinion.
Please post rather than send me a message. It's good for the community and I might not be able to get back quickly. - Thank you.
HP Recommended

See this for more info about UEFI: http://support.hp.com/au-en/document/c03801890

------------
Although I am an HP employee, I am speaking for myself and not for HP.

Please click the little thumbs-up dealybopper to the lower right if my reply was helpful to you. Please mark Accept As Solution if it solves your problem. This will help others, too!
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.