• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎03-04-2022 06:00 AM - last edited on ‎03-04-2022 01:33 PM by Retired

HP Recommended
Product: HP ProBook 650 G8 Notebook PC IDS Base Model
Operating System: Microsoft Windows 11

Hello, 

 

My ProBook was working fine. I plugged in the USB-C (7-1) adapter to connect the HDMIs and USBs with the laptop. The screen went black. 

 

After that, I am unable to turn the screen back on. 

The charging light on the side is blinking orange, even when I have the charger plugged in. I have tried both chargers, the USB-C type, and the regular one as well. 

The small light on the Power button, f5, and f8 buttons remain on. Even after I long-press the power button, the small lights go away and then turn back on, same with the charging light. It turns off for a few secs and then starts to blink orange. 

 

I have checked both chargers on another laptop, they are working fine. The laptop screen isn't showing anything, no matter what I do. I have followed all the general solutions, tutorials available on the forum. Any suggestion, support will be appreciated. 

 

Thank you. Regards

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.